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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Antique Letter Indoor/Outdoor Rug 4.1 5 213 213
Adore It! I absolutely love this rug. I bought it for my family room and have gotten so many compliments. It definitely adds character to the living space. February 19, 2012
very nice and the price was right! Very nice quality, is great for indoors as well as outdoors. I turned a second bedroom into a dream closet and this rug looks amazing in it! February 19, 2012
adds a nice touch to any room I love this rug. It adds a nice flair to any room. It's neutral in color yet adds a nice touch to any decor. Very pleased with the look and quality of this rug. February 19, 2012
Good quality Perfect for the office. We have tommy Bahama furniture in the office and this rug was a great compliment to the decor. February 19, 2012
Awesome rug Love this rug. It's perfect in my home office. Everyone who comes in comments on it. Also Ballard customer service is awesome. The rug was backordered and they kept me up to date. It ended up arriving sooner than I expected. February 19, 2012
Beautiful Rug Very pleased by this rug. I currently am using it in my hallway but this summer I can not wait to use it out by the pool. The style will match any decor. February 10, 2012
Looks amazing! I purchased this rug for my back hallway. The fabric is well made and from what I can tell over the last month, very durable (husband, dog, and child). The price cannot be beat! It is exactly as pictured in the catalog. The only reason I did not give it 5 stars is because it still has not flattened out. I was actually tempted to return the rug but my husband mentioned heating the rug. After less than 10 minutes time, the ends had flattened out using my hair dryer! What a relief! I really love the rug and didn't want to part with it! I am thinking of purchasing another for the laundry room! Highly recommended! February 3, 2012
Not anything like the photo I ordered the small size and there was very little script printed on it. It also looked like plastic - cheap. I gave it away to a charity drive. February 3, 2012
Perfect! I had been looking for a large rug for the dining room for some time. I was a little apprehensive with the fact this is an indoor outdoor rug- but if your home decor is not overly elegant- this rug will be perfect! I don't have anything on the walls yet- but there are so many things from Ballard that would work with this rug. As noted in some of the other reviews- expect the ends to curl a little- I did put my dining room chairs on the corners for about an hour and they are relatively flat already. I am very pleased with this purchase... adorable for a really great price!! January 24, 2012
Great rug, but not in runner size... I really like this rug and the design. It seems durable and is unique. However, I ordered the "runner" size and you definitely miss out on the total effect. Nothing against the rug, but I probably would have liked it better in the full size. Nice value though, and I always love everything I order from Ballard! January 3, 2012
Product a disappointment Not my first purchase from Ballard's, but by far this rug was a true disappointment. First the ends of the rug curl up regardless of rug pad and rug tape...I even placed weighs on the ends to flatten it out and to no avail it continues to curl. Secondly, the threads of the rug seems to be unraveling by the week. December 31, 2011
Conversation Starter Nice rug for the winter time since it cleans off easily. People stop by and want to try and figure out what it says! The only negative I have is that it took a LONG time to uncurl and lay flat. Otherwise, I'm glad I purchased it. December 29, 2011
amazing quality for the price Love the product, just difficult to get it to lay flat initially. You definitely need a rug to floor carpet pad to keep it from moving around for indoor use. December 18, 2011
love it This rug looks great and is made with good quality. I'm very satisfied with this product. You have great customer service also. I received this rug quickly (only 2 days after I placed the order). December 17, 2011
Beautiful and Unique I purchased two runners for my hallways. They are very beautiful and unique and give a warmth to thehallway. My home is decorated in French decor and these rugs look gorgeous! I had to purchase a rug pad as they are lightweight and move around, but with the pad underneath they are great! December 7, 2011
Nothing like what I was expecting... I ordered two of these rugs for our foyer. They arrived very fast but when I opened them the image on the rugs didn't even come close to being the same as what is depicted on the site. And they way they are packaged makes it almost impossible to get them to lay flat. Very disappointing - but they did return them without charging me. Too bad because they would have been perfect. December 2, 2011
disappointed I expected the rug to look like the picture. The design interest is not just in the writing, but also the contrast between it and the circular "stamps". My rug came with only the writing, so lacks the visual impact as shown in the catalog. The quality is good. November 30, 2011
This product was not the quality I anticipated. It was rather lightweight and flimsy. It arrived rolled tightly and after 2-3 weeks the waves still have not totally relaxed. However, the shipping was really prompt, and the order arrived before I expected it. November 26, 2011
I love my rug! I purchased this rug for my booth at a craft show and it was great. The wear from all of the people over three days was not noticeable, just dirt and that made the rug look fine. Washing it after was easy too. I will be using it on my patio when it is not at a show. November 26, 2011
Love this Rug I've been searching for a durable/neutral rug for a high traffic living room. I have 4 kids and a dog. This rug was everything I was looking for : Neutral, durable, and inexpensive, but a conversation piece and unique. I couldn't be more pleased with the texture. The quality and the fact that Ballard designs got the rug to me, even though they were back ordered until February. Just in time for Holiday parties : ) So excited. It looks great. I'm so pleased. We'll see how it holds up to my family, but right now it's the perfect addition to my living room. November 21, 2011
Very nice durable rug Great rug! Easy to keep clean even at front entry way. Dog, 2yr old, etc November 21, 2011
Real conversation piece I love things unique for my small house. I have placed this rug on my front porch, it is attention getting and makes people wonder what they will find when they come through the front door. November 21, 2011
very well made and so original Love your antique letter script fabric. So happy to find the same design in a rug. November 20, 2011
Perfect solution, great quality I purchased 2 of these rugs to 'hip' up my tile floored bathroom. They have a warm sisal look without any polypropylene sheen. I am very happy with my purchase! November 20, 2011
Nice accent piece While I wouldn't order this rug as a large area rug that I would sit on, I do like it for the accent it brings to my living room. I ordered the runner for a nice accent in front of my bar, and it works perfectly for that. November 19, 2011
Great conversation piece This is my third outdoor rug that I have bought from Ballards and none of them has ever been anywhere near the outdoors. I'm positively sold on these because they have great design and style and are just impossible to destroy. This one is in my kitchen and everyone always comments on it, and some try to read it! It's stylish and fun all at once. With two dogs they really take a beating but I just use a wet rag to wipe anything up, super easy to maintain. Can't beat it for the price. My favorite rug in the house! November 19, 2011
I love this rug actually bought 2 in different sizes This rug is perfect for my 1921 house I am refurbishing !! Everything in Ballards is for this house !! November 19, 2011
Antique Letter Indoor Rug I purchased the small rug for my downstairs bath. It is a perfect size. Great neutral colors will blend with most accessories. I have received many compliments from my guests! November 19, 2011
Perfect as an Indoor Rug Redecorated a great room using parchment as an accent color. Went searching for drapes, accent pillows, and a large area rug with parchment-toned background and French script. Found the rug here at Ballard Designs, and it is exactly what I needed. It's perfect. I was concerned that as an "indoor/outdoor" rug it might not be suitable, but it is perfect. All who see it, love it, and you would never know it was designed for anything other than indoor use. November 19, 2011
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Product:RW204-Antique Letter Indoor/Outdoor Rug

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