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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

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Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

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  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

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Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

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Antique Letter Indoor/Outdoor Rug 4.1 5 203 203
exactly like it shows I am very pleased with my purchase. This rug is beautiful. It is in my bedroom and really gives the room a pop. I would recommend this rug. Love it. August 11, 2012
Antique Letter Rug is a Great Value for the Price For under $100, I got the 5'x7' (rough size) and put it in the dining area under the table. It's a real brightener for the area and easy to spot clean by hand with soap and water. It took only 2-3 days to lay flat after being curled up in a tube. The weave is a little more obvious than the pictures show, but it's still a great value for the price. July 23, 2012
Great rug! I bought this to put in my French County kitchen and it looks great! Plus being indoor/outdoor the spills are no problem. July 16, 2012
great in every way Love the rug - it is in my office along with antique maps on the walls. The rug allows my office chair to glide over it easily. a great choice, delivered on time..thanks July 14, 2012
Charming rug Put the rug in guest room - low traffic and minimum care. Still trying to figure out what it says - French dictionary in hand. Only problem is that it has creases from being rolled/folded which should go away in time. July 13, 2012
Would reccomend Not the same color as shown in magazine however, is very nice and durable. Worth the price. July 12, 2012
Love, Love, Love it!!!! This goes great in my french cafe kitchen. Easy to clean. July 10, 2012
not what expected the rug looks great in the catalog, HOWEVER the color is completely shows as light beige (almost creme) w/grayish print AND IT IS a YELLOWISH (heavy on the yellow) BEIGE with BROWN writing. You would do your customers a huge service to state the color is NOT what appears in the catalog and to also tell exactly what the colors are i chose not to send it back as the hassle involved was too great but, i would not order again from your catalog based on this experience July 8, 2012
Great accent for my home office This rug meets my needs and adds to the decor of my home office. My black lab lays by my desk most of the day when I'm working and it is easy to vaccum and wash when needed. The design is a great accent to my red and white decor. I am looking forward to it wearing well. July 7, 2012
quality less than expected I was a bit surprised by the quality of the print when I received this rug. I bought the largest size so perhaps the scale on it is the problem, but the pattern is very pixellated and looks kind of cheap. It is also a VERY thin rug and not particularly soft. From down the hall looking into the room the rug looks good though, it's only as you get closer that the weave looks grainy. July 5, 2012
Great to look at. Loved it with my french decor. Gives a chic look to my apartment. July 1, 2012
Better than the picture... Upon receiving this rug, I was pleasantly surprised to find that the colors are warmer than the picture depicts. To me the rug itself looks a little more cream colored with greyish, brown writing. In person, the rug is definitely more of a beige, granola color and the lettering is milk chocolate. To some that might be disappointing, but to me it was a welcome surprise. It was just "ok" before and now I absolutely love it. Fits my house perfectly as I love warm colors. I highly recommend it. The picture doesn't do it justice. June 20, 2012
Durable and Decorative I purcased two sizes of this style of rug - one for my kitchen and one for a side porch - both high traffic areas. The rugs add a very nice touch of style with the confindence that they are durable. I sweep daily and they clean up well. June 3, 2012
High quality High quality. However, in the catalog the lettering appeared to be black. Was disappointed when I saw it was not but was able to use anyway. Really like it. You might consider mentioning the color in your catalog to prevent this mistake. Otherwise very pleased. May 23, 2012
This rug is softer than I expected Since I am using this cute rug in my bedroom, I was pleasantly surprised that it is fairly soft and smooth, for in indoor/outdoor rug. I would have liked to see more of the postal "stamps" on it but apart from that, it is really good-looking. May 18, 2012
Really suits our needs We use this rug in the family room. I bought it to lighten up the room for the warm weather and it is more than I expected. It makes a statement for the room and it is not scratchy or pinchy like many outdoor carpets, since my little grandsons are always playing on the floor. Low maintenance, good quality for a great price. May 14, 2012
Beautiful I love this rug. It is very beautiful. It is very thin but I like that. It lays nicely. It is in the room to the left of my front entry door and looks amazing!!! I would recommend it! May 13, 2012
Casual Chic I purchased two of these for my covered patio. Yes, the color is tan - darker than the picture - but it is a lovely neutral and looks great. I re-rolled the rugs the opposite direction and left them for a day, and they laid perfectly when placed on the patio. I think I could've just turned the edges under for a day and would have had the same result. Really...this rug is not as uncooperative as some of the reviews state! It is a good looking rug with an elegant casual attitude. I love mine! May 11, 2012
Not the color it seems! I was not pleased with the background color of this rug. In in catalog it looks quite light on the background and the real rug is much, much darker. I did not return it as it was too much trouble, but wish I had not selected it.I love all the Ballard purchases I have made except for this one. May 11, 2012
This rug is great! This rug is everything promised and DOES clean up with just a little soap and water!!! May 10, 2012
2 out of three were outstanding I purchased three of these runners for my house. We have a pool and I wanted to make sure there was a dry running area from the sliding glass too to the bathroom. Two of the three were in excellent condition...on of the bindings on one of the runners was it had been pawed by a cat. Too much of a pain to send it back. The price was couldn't get a runner for less money; the runners suit our needs. May 9, 2012
Looks wonderful in my breakfast room! Works well under the breakfast table especially with our one year old and a four year old. Looks great with the vintage brass chandelier I already owned and some antique brown and white transfer plates hanging on the wall. Vacuums easily and washes up well need to cry over the boy's spilled milk! May 3, 2012
Poor Website Depiction, Great Rug The previous reviews are correct; the rug is more of tan color and not ivory/cream as depicted online. Another thing I found is that when you are on top of the rug, the antique lettering does not look like writing. You can only tell that it is writing when you are further away. With that being said, I still love the rug. The color has grown on me and the lettering issue doesn't bother me. I would still recommend this product, just be aware of what you are really purchasing. May 3, 2012
Great Rug I love my new rug!! It did take a day for the edges to lay flat... but the hair dryer idea helped. I'm thinking of getting a matching one for my kitchen. The colors are great!! Yes.. The writing is easier to see farther away but that doesn't matter to me.. i can't read it April 30, 2012
Loved the rug!!!! This rug goes perfect in my living room with a French flare. I have gotten many compliments on the rug and I couldn't be more happy. I did what someone else had suggested and used a blow dryer to make it go flat. It took just a few minutes. I would absolutely recommend this product. It is very special rug. April 30, 2012
Just what I was looking for! I ordered this rug because of the look but was so impressed with the overall quality. I needed a rug to go at the side entrance of our home where there is a lot of traffic and this has been the perfect choice. I have a desk area set up there and it goes perfectly with the decor and is so easy to keep clean. I couldn't be more pleased. Thanks Ballard for the wonderful products I've received... April 24, 2012
love it! Perfect for my dining room - large enough for the chairs. The design is elegant. April 21, 2012
Exactly as pictured in Catalog This rug is for my kitchen, I love the fact that it is easy to clean, since this area is a high traffic zone. It was exactly what I pictured and it works perfect. The quality is very nice. I would recommend to a friend. April 20, 2012
Good quality/Unique design I purchased this indoor/outdoor rug for my front entryway. (I'm using it inside the front door, not outside.) The size is ideal because it fills the entire width of the doorway and a bit beyond, so it truly protects our hardwood floors and isn't bulky enough to get caught beneath the door. I also ordered the smallest size for an adjacent hallway. I was disappointed that they were both identical, but I like the design (even though I can't read the handwriting en francais very well!) Some purchasers complained about the rugs not flattening out since they arrive tightly rolled. I simply unrolled mine, placed them face down on our living room rug and piled some large coffee table books on top. By the next day, they were flattened and I haven't had any issues since. April 19, 2012
Good value for the price I bought this rug for my dining room. I wish the writting on the rug was a little darker as it looks great from farther away, but when standing on it the writting/ pattern seems a little faded. Definately a good buy for the price though. April 19, 2012
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Product:RW204-Antique Letter Indoor/Outdoor Rug