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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Antique Letter Indoor/Outdoor Rug 4.2 5 152 152
Good Looking Rug for Many Uses We bought this rug for our kitchen and love it. It brightens up the area and is easy to clean if there are spills-food stains. We were going to replace the Sisal rug which we previously had in our kitchen but saw this online and decided to try something different. We are glad that we did. February 2, 2013
Beautiful and Unique I purchased two runners for my hallways. They are very beautiful and unique and give a warmth to thehallway. My home is decorated in French decor and these rugs look gorgeous! I had to purchase a rug pad as they are lightweight and move around, but with the pad underneath they are great! December 7, 2011
Looks good, feels good and is great value! I bought the Antique Letters indoor/outdoor rug in the runner size. It fits the hall area perfectly. The quality is excellent and is a terrific value. I have received many positive comments because of the unique pattern. I find it typical of everything that I have from Ballard Designs. December 17, 2012
Even better than the picture This rug is better than I expected. The color is true to the catalog. It is durable--handles traffic from dogs and an office chair rolling over it daily. I can sweep or vacuum, and can even pick it up and shake it off easily. I like the texture that it adds to the room. A good buy. April 14, 2012
Very poor product This rug is absolutely useless. It won't roll down (One end simply will not stay down.) I also ordered a mat and it won't stay on the mat. And the design is stupid - it should have the writing cover the whole rug. This is the worst purchase I ever made through a catalog. December 30, 2012
High quality High quality. However, in the catalog the lettering appeared to be black. Was disappointed when I saw it was not but was able to use anyway. Really like it. You might consider mentioning the color in your catalog to prevent this mistake. Otherwise very pleased. May 23, 2012
disappointed I expected the rug to look like the picture. The design interest is not just in the writing, but also the contrast between it and the circular "stamps". My rug came with only the writing, so lacks the visual impact as shown in the catalog. The quality is good. November 30, 2011
perfect rug BUT color is NOT WHITE So far I like the rug alot EXCEPT the picture is very misleading...it is a golden rug - NOT WHITE. White would have been beautiful but the golden color still looks ok in our mud room. Nice lighter outdoor/indoor rug and has a strong "tough" feel to it. October 20, 2012
Design and Durable I purchased a full sized rug and runner for my family room. I LOVE that it is stylish and durable. Not to long ago a full glass of red wine spilled on the rug - No worries- it cleaned up easily and there was not a trace of a stain- LOVE LOVE this rug November 24, 2012
This rug is softer than I expected Since I am using this cute rug in my bedroom, I was pleasantly surprised that it is fairly soft and smooth, for in indoor/outdoor rug. I would have liked to see more of the postal "stamps" on it but apart from that, it is really good-looking. May 18, 2012
I can't believe how this rug warmed up my kitchen floor! The chocolate with natural script design was more beautiful than I expected. Everything I have ever ordered from Ballard has always been of great quality. If your looking for that French vintage vibe, I would recommend this rug indoors or out. January 18, 2013
Looks Cheap If i hadn't bought this on-sale, I would return it. It's a light brown color w/ dark brown lettering. The stitching/fibers in the rug are quite large. I've had the rug for a week and it still hasn't flattened out yet. Also, it's very thin. October 22, 2012
Good value for the price I bought this rug for my dining room. I wish the writting on the rug was a little darker as it looks great from farther away, but when standing on it the writting/ pattern seems a little faded. Definately a good buy for the price though. April 19, 2012
Conversation Starter Nice rug for the winter time since it cleans off easily. People stop by and want to try and figure out what it says! The only negative I have is that it took a LONG time to uncurl and lay flat. Otherwise, I'm glad I purchased it. December 29, 2011
Love it! Absolutely love this rug ! One reviewer said to flatten corners with a hair dryer and that was an awesome idea! Worked perfectly for me and my rug is perfect for my outdoor deck/seating area! Buy this and you will never be sorry! April 12, 2012
Yellow, not cream colored, still BEAUTIFUL! As many other reviewers have mentioned, this rug is not as shown on the site, it is yellowish, not cream colored. No matter, it's really a beautiful accent! I bought the 2'x8' for a runner in our entryway and it is perfect! December 21, 2012
Nice accent piece While I wouldn't order this rug as a large area rug that I would sit on, I do like it for the accent it brings to my living room. I ordered the runner for a nice accent in front of my bar, and it works perfectly for that. November 19, 2011
Antique letter indoor/outdoor rug Fabulous!! I accidentally stepped on a raspberry and didn't notice until I had tracked it all over the rug. It came right up--no stain! it is perfect in front of my kitchen sink. Also, I've had so many compliments on it. April 12, 2012
Charming rug Put the rug in guest room - low traffic and minimum care. Still trying to figure out what it says - French dictionary in hand. Only problem is that it has creases from being rolled/folded which should go away in time. July 13, 2012
Very pleased with this rug Just as pictured, this rug looks great, is easy to maintain, and adds flair to a family room that needed a boost. It took just an hour for the rug to be completely flat and the edges no longer a tripping hazard. April 17, 2012
Perfect for my sunroom Love this rug! The color, another reviewer called yellow, is maybe like "straw"-it isn't off white or ivory. It is just decorative enough without being "busy". Very nice rug-so glad I got this one. October 27, 2012
love it This rug looks great and is made with good quality. I'm very satisfied with this product. You have great customer service also. I received this rug quickly (only 2 days after I placed the order). December 17, 2011
Real conversation piece I love things unique for my small house. I have placed this rug on my front porch, it is attention getting and makes people wonder what they will find when they come through the front door. November 21, 2011
Unique Design Loved this product in the catalog and loved it even more once it arrived. Am ordering another smaller version for a different room to create a pleasing flow through out my small home. March 27, 2012
Antique Letter Indoor Rug I purchased the small rug for my downstairs bath. It is a perfect size. Great neutral colors will blend with most accessories. I have received many compliments from my guests! November 19, 2011
Nice enough for indoors I'm very happy with the rug. I needed something durable enough for my desk chair to roll on, but still elegant enough for my office. It's the perfect thing for what I needed. October 18, 2012
Soft and durable The rug was purchased for my office, which leads to an outside door. I like the stylish feel it gives my office while holding up to the traffic from the outside. Very nice! February 1, 2013
Quality Rug...will add charm to any room!!! I'm getting ready to oder another one we are so pleased and the keeping them clean factor with cats and long fur is a win win for us. So if your having hesitation...don't! March 12, 2012
attractive, good quality rugs,using indoors over tile floor good looking rugs..having a problem getting the hemmed edges to lay flat -- tripping over them not good. any advice on this problem? (they all have pads underneath.)sami April 21, 2013
Beautiful! Love this rug! Not only is it durable, it is a great, yet subtle compliment to my dining room! Lots of compliments from visitors as it fits my personality perfectly! April 18, 2012
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