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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Antique Letter Indoor/Outdoor Rug 4.1 5 201 201
Perfect I absolutely love this rug. It is exactly as I thought it would be. The color is perfect as is the lettering. It fits beautifully underneath my table. The very first day I had it I spilled some food on it. It wiped up clean...no stain whatsoever. I believe I got more than my money's worth with this gorgeous rug. December 7, 2013
Perfect rug for the kitchen! We have this rug in our kitchen as a runner alongside our sink area and dishwasher ... it offers wonderful protection from spills and splashes. Plus, we love the way it looks! October 10, 2012
nothing special I just received this rug last week. It was inexpensive and unfortunately, looks it. Also the rug just does not want to lay flat. It looks interesting online and in the catalogue but sadly, not in my kitchen. Very disappointed with the product. November 30, 2013
Great Rug. Great Service I love the rug I ordered and it is just as described. I received it VERY quickly. Great service. September 28, 2012
Casual Chic I purchased two of these for my covered patio. Yes, the color is tan - darker than the picture - but it is a lovely neutral and looks great. I re-rolled the rugs the opposite direction and left them for a day, and they laid perfectly when placed on the patio. I think I could've just turned the edges under for a day and would have had the same result. Really...this rug is not as uncooperative as some of the reviews state! It is a good looking rug with an elegant casual attitude. I love mine! May 11, 2012
It is a great looking rug; good for summer! I did not give the rug 5 stars because of the material it is made of or perhaps it is the added polypropylene which does not allow the ends to lay flat. Any suggestions? August 24, 2012
BEAUTIFUL RUG This rug is absolutely beautiful...the detail is amazing and just the perfect size. September 4, 2012
Just what we wanted! We are very pleased with this rug purchase. It took a few days to lay flat, but it does now lay flat. I do recommend using a rug pad because it will slide around (even with a heavy coffee table on it). November 17, 2013
Great rug! I bought this to put in my French County kitchen and it looks great! Plus being indoor/outdoor the spills are no problem. July 16, 2012
Love this Rug I've been searching for a durable/neutral rug for a high traffic living room. I have 4 kids and a dog. This rug was everything I was looking for : Neutral, durable, and inexpensive, but a conversation piece and unique. I couldn't be more pleased with the texture. The quality and the fact that Ballard designs got the rug to me, even though they were back ordered until February. Just in time for Holiday parties : ) So excited. It looks great. I'm so pleased. We'll see how it holds up to my family, but right now it's the perfect addition to my living room. November 21, 2011
Would reccomend Not the same color as shown in magazine however, is very nice and durable. Worth the price. July 12, 2012
Durable and Decorative I purcased two sizes of this style of rug - one for my kitchen and one for a side porch - both high traffic areas. The rugs add a very nice touch of style with the confindence that they are durable. I sweep daily and they clean up well. June 3, 2012
Looks wonderful in my breakfast room! Works well under the breakfast table especially with our one year old and a four year old. Looks great with the vintage brass chandelier I already owned and some antique brown and white transfer plates hanging on the wall. Vacuums easily and washes up well ....no need to cry over the boy's spilled milk! May 3, 2012
Love, Love, Love it!!!! This goes great in my french cafe kitchen. Easy to clean. July 10, 2012
Great Rug I love my new rug!! It did take a day for the edges to lay flat... but the hair dryer idea helped. I'm thinking of getting a matching one for my kitchen. The colors are great!! Yes.. The writing is easier to see farther away but that doesn't matter to me.. i can't read it anyway..lol.. April 30, 2012
Beautiful I love this rug. It is very beautiful. It is very thin but I like that. It lays nicely. It is in the room to the left of my front entry door and looks amazing!!! I would recommend it! May 13, 2012
Exactly as pictured in Catalog This rug is for my kitchen, I love the fact that it is easy to clean, since this area is a high traffic zone. It was exactly what I pictured and it works perfect. The quality is very nice. I would recommend to a friend. April 20, 2012
disappointed I like the appearance of the rug, but the thick edges are dangerous. I probably will not use it because of this April 13, 2012
Beautiful all year . . . I am pleased with the rug - it's the perfect size, neutral, which I wanted, but still has some pizzaz. I love the design. I live in Phoenix, AZ, and have this rug outside on a covered patio, where it can stay year round. March 2, 2012
love it! Perfect for my dining room - large enough for the chairs. The design is elegant. April 21, 2012
Great rug, but not in runner size... I really like this rug and the design. It seems durable and is unique. However, I ordered the "runner" size and you definitely miss out on the total effect. Nothing against the rug, but I probably would have liked it better in the full size. Nice value though, and I always love everything I order from Ballard! January 3, 2012
Awesome rug Love this rug. It's perfect in my home office. Everyone who comes in comments on it. Also Ballard customer service is awesome. The rug was backordered and they kept me up to date. It ended up arriving sooner than I expected. February 19, 2012
Light weight, easy to clean I ultimately bought three of these rugs in different sizes. They are very easily maintained, light weight enough to pick up and shake off. They do not soil easily and are interesting to the eye. Love them and have had compliments,''I want one just like them , where did you buy them''? October 28, 2013
Just what I wanted. This rug is perfect for a well used "in and out"area of my home..looks great too! Now if I could just get the lumps out where it was rolled up for shipping! November 2, 2013
Adore It! I absolutely love this rug. I bought it for my family room and have gotten so many compliments. It definitely adds character to the living space. February 19, 2012
very nice and the price was right! Very nice quality, is great for indoors as well as outdoors. I turned a second bedroom into a dream closet and this rug looks amazing in it! February 19, 2012
Good quality Perfect for the office. We have tommy Bahama furniture in the office and this rug was a great compliment to the decor. February 19, 2012
I love my rug! I purchased this rug for my booth at a craft show and it was great. The wear from all of the people over three days was not noticeable, just dirt and that made the rug look fine. Washing it after was easy too. I will be using it on my patio when it is not at a show. November 26, 2011
Not as pictured The rug I received is much darker than the rug pictured. The rug online looks creme, the rug I received is tan. The rug is tan and brown. That is a sure way to make sure you don't have repeat customers; ship them products that look completely different than what they paid for. March 24, 2012
This carpet is as versatile as it is beautiful, and wears great. This carpet is as versatile as it is beautiful, and wears great. October 5, 2013
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Product:RW204-Antique Letter Indoor/Outdoor Rug