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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Antique Letter Indoor/Outdoor Rug 4.1 5 201 201
Good rug, but not as pictured I like this rug a lot, but unfortunately the color is not at all what I expected. In the picture online and in the catalog the background looks beige/off-white with brown lettering, however, the background color is much more golden/yellowish than beige. I would still recommend this rug because it is a good value and it does have a good look, but only if you know what your expecting...a golden colored rug. They really should put a better color discription on this item and probably update their pictures. October 10, 2012
Perfect! I had been looking for a large rug for the dining room for some time. I was a little apprehensive with the fact this is an indoor outdoor rug- but if your home decor is not overly elegant- this rug will be perfect! I don't have anything on the walls yet- but there are so many things from Ballard that would work with this rug. As noted in some of the other reviews- expect the ends to curl a little- I did put my dining room chairs on the corners for about an hour and they are relatively flat already. I am very pleased with this purchase... adorable for a really great price!! January 24, 2012
Perfect Ballard Rug... as usual We just had a kitchen renovation and I've been searching for an 8 ft. runner. I knew we needed an indoor/outdoor rug for cleanup reasons(we do a lot of cooking and spilling). This is the perfect rug for this area and the cocoa color hides any dirt, pulls in the chocolate brown I have in my family room, is whimsical with the writing not to mention reasonably priced. During the summer I purchased the chevron indoor/outdoor rug for my laundry room and LOVE that as well. I always goes to Ballard first! Love you Ballard!! February 20, 2014
Perfect as an Indoor Rug Redecorated a great room using parchment as an accent color. Went searching for drapes, accent pillows, and a large area rug with parchment-toned background and French script. Found the rug here at Ballard Designs, and it is exactly what I needed. It's perfect. I was concerned that as an "indoor/outdoor" rug it might not be suitable, but it is perfect. All who see it, love it, and you would never know it was designed for anything other than indoor use. November 19, 2011
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Product:RW204-Antique Letter Indoor/Outdoor Rug