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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Antique Letter Indoor/Outdoor Rug 4.1 5 206 206
Design and Durable I purchased a full sized rug and runner for my family room. I LOVE that it is stylish and durable. Not to long ago a full glass of red wine spilled on the rug - No worries- it cleaned up easily and there was not a trace of a stain- LOVE LOVE this rug November 24, 2012
not as pictured My rug did not look as pictured. It did not have the script design on whole rug. It wasn't that expensive, so I decided to keep it. October 3, 2014
Conversational Rug I purchased the runner for our entryway. Reaction from visitors always leads to the uniqueness and how well it looks against our dark wood floors. I'm considering purchasing a larger size for the family/bar area! September 22, 2014
Pretty, but has some issues I read other reviews on this rug and was concerned that the color would be "yellow" as so many other reviewers said, but it's not yellow at all. It's beige, or sort of a parchment color, just as the photo shows on the website. The color is exactly what I was looking for. It's a beautiful rug, and it cleans easily, too. Why only 3 stars? Because it's not practical for everyday use. It's in my living room, which is the TV room, where we live most of the time. It's on a hardwood floor, with a rather large and heavy trunk on top that is a sort of a coffee table. The rug is very thin and bunches up when my husband stands up from the sofa. We can't smooth out the rug because it's under the heavy trunk as well as under the sofa feet. The rug is thin, and it stretches a bit out of shape, and then we get these bunched up ripples up against the trunk. The only way to fix it is to lift up the trunk and pull on the rug. But the trunk is large and heavy, it's not possible to just lift it up. I love the look of the rug, it's exactly what I wanted, but it's not practical under heavy furniture with daily use because it's so thin. September 21, 2014
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Product:RW204-Antique Letter Indoor/Outdoor Rug
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