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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Antique Letter Indoor/Outdoor Rug 4.1 5 201 201
Very practical and stylish This is a nice solution for several outside entryways onto a large stone floor. The rugs are not too graphic, so they do not call too much attention to themselves, blend into the floor a bit, but have a witty style, and are flat (no tripping), easy to clean, soft on bare feet but durable--- a perfect solution. I have three the same size at three patio doorways into one Great Room. I am very happy with my considered choice of these. August 15, 2012
New home accent Adds character and warmth to our dining room just off the deck, a perfect bridge between indoors and out. A conversation starter! August 29, 2012
exactly like it shows I am very pleased with my purchase. This rug is beautiful. It is in my bedroom and really gives the room a pop. I would recommend this rug. Love it. August 11, 2012
Perfect solution, great quality I purchased 2 of these rugs to 'hip' up my tile floored bathroom. They have a warm sisal look without any polypropylene sheen. I am very happy with my purchase! November 20, 2011
Not the color I was expecting I loved the writing on this rug, and that is what made me order it. It looks cream in color on the website and in the catalog, but it is more of a deep "almost yellow" color, and not what I really wanted. I also ordered the black and white striped cushion for my chaise (I love it!!) and I wanted the colors to coordinate better. Anyway - I don't dislike it enough to pay to ship it back, so I have it on the patio and it will be fine. I only put it out last week so cannot say at this point how well it wears. Just be aware it is not as light as it appears. April 23, 2014
ABSOLUTELY Love it! I love this rug. I got the chocolate color - it is perfect. It rolled up a little on the ends when I got it, as it comes rolled-up in the package. So I put a little masking tape down on the ends in a couple of spots to "train" it to stay down. It stays down now just great, and I put a rug pad underneath it for added comfort. It is under our kitchen table, which is in a high traffic area, including where dogs come in and out all day. It is holding up beautifully and NEVER looks dirty. I love it and have received tons of compliments. February 27, 2013
worth every penny I needed to have a staircase carpeted, while keeping the expense down and finding a durable material. This product is amazing. With a staple gun, ruler and ambition I finished the job in 2 days. It looks beautiful, unique and complements my decor. Two full lenth runners and one 2'7 x 5' did the trick! Ballard could photograph a staircase finished this way for their catalog. l April 8, 2012
Not even remotely as show in photo I ordered this rug in the smallest size. The photo does not even remotely represent what the product actually looks like in real life. The small rug appears to be just a piece of a larger one which means it has practically no pattern on it. And the color is a muddy yellow not the color you see in the photo. The monetary amount I paid for it was not worth the hassle of going through a return process especially during the busy holidays. It's a good thing it is also for outdoor use because you can bet this baby will be going outside on my deck and not anywhere inside. And while I am reviewing, the tiny little rug came in ridiculously large box. Way too much waste. December 9, 2012
Best purchase ever Well where do I begin, my husband and I put the rug down in my family room about an hour before everyone was coming to stay with us for Christmas. The one daughter has two Rottweilers and the other daughter has two yorkies and we have two dogs, So you can see where I'm going with this. The yard was all mud so that's the first thing that happened to the rug. It cleaned up beautifully with soap and water. Next day one of the Rottweilers vomited on the rug in two places, that also cleaned up well with soap and water. The rug is beautiful and the best purchase ever. January 3, 2013
I love it! When I ordered this rug I understood that the background color was darker than the picture. That was a good thing for me! I think the script looks fabulous! I don't have a problem with it at all. I used a hairdryer to make the ends lie flat which worked very well. I put a carpet pad underneath it and the top actually feels good to my feet. I put it under my formal dining room table. This stylish rug helped me to achieve the look that I was aiming for! I'm looking forward to the compliments from friends and family at Christmas! ;) December 20, 2012
great colors I use it indoors, in my mudroom, by the garage entry. Love the brown color, dark but warm - goes great with my rubbed oil bronze hardware, hooks & lighting. On tile flooring, I bought the rug pad, but really don't think I need it. Wrapped really tight, took a while to flatten out. April 18, 2014
Better than the picture... Upon receiving this rug, I was pleasantly surprised to find that the colors are warmer than the picture depicts. To me the rug itself looks a little more cream colored with greyish, brown writing. In person, the rug is definitely more of a beige, granola color and the lettering is milk chocolate. To some that might be disappointing, but to me it was a welcome surprise. It was just "ok" before and now I absolutely love it. Fits my house perfectly as I love warm colors. I highly recommend it. The picture doesn't do it justice. June 20, 2012
2 out of three were outstanding I purchased three of these runners for my house. We have a pool and I wanted to make sure there was a dry running area from the sliding glass too to the bathroom. Two of the three were in excellent condition...on of the bindings on one of the runners was it had been pawed by a cat. Too much of a pain to send it back. The price was couldn't get a runner for less money; the runners suit our needs. May 9, 2012
I'm Torn! I was excited to use this rug in my entryway. I unrolled the rug and was a little disappointed. It is definitely not as pictured. The wording/graphics are not as clear almost fading into the texture of the rug. I may have to send this one back. March 20, 2014
Indoor/Outdoor Rug I like this rug and anything with writing on it. The rug looks good on my small outdoor balcony. The graphics are a little difficult to read but it's very soft to walk on and the material will hold up well to the weather. August 21, 2013
elegant yet holds up to foot-traffic I ordered two of the SMALLEST SIZE brown with natural script Antique Letter Indoor/outdoor rugs. I flipped them around and sewed them together to create a square size for my back entry which fits perfectly. by flipping them around, a new design was created, along with a size not offered. The rug is not only durable, but makes a unique classy appearance for my entry. Compliments galore! "where did you get this small unique square size? " I would buy them again. July 14, 2013
Adorable rug! This rug is perfect in my kitchen! I ordered the chocolate one to hide spills, and it is the best kitchen rug I've ever had. I got so tired of always washing my other rugs at my sink. Now I just vaccuum it quickly and it looks good as new. Absolutely adore it! You do need a rug pad with this, but it stays in place just fine. July 15, 2013
Another fabulous rug I won several of these outdoor rugs and LOVE THEM. they wear like iron and can be used in many areas in and out doors. this one, i must confess, will be in my laundry room and partially under my cat boxes, but they wear like iron and look so good. when i come in from outside, this rug greets me with class and understated class. i love them. i have a large one in my screen porch area and one on my large back porch as well in the kitchen and front porch. you just take them and hose them down when a stain hits or use a sponge or wipe to clean off spots. they are great underfoot too. i live alone and they are lightweight and easy to move about which is a definite plus! i can't say enough about these great rugs. if this one is not to your taste, get another pattern. you will definitely find a use. i have purchased others and they don't hold up and often mildew or turn green with too much water. these do not. February 28, 2013
Rug meets standards as written I have 3 of these rugs in 2 sizes- 2 at the main entrance doors and one large rug in the main living area. These areas are all high traffic areas and with boys playing, & 2 dogs they have wiped up extremely well with spills,& dirt. They still look like they came out of the package. July 1, 2013
Perfect in my entry I have this rug in my entry and love it! We get many compliments and it is standing up to wear. We have only had it a month, but so far Texas weather has brought us a couple of thunderstorms and a tornado - in other words, tho we haven't had it long we have put it to the test! We also walk around bare foot often and the rug is actually soft, not coarse like one might think with an outdoor rug. May 29, 2013
Great Rug! I ordered one of the largest size rugs and was so please when it arrived, I ordered another! Yes, both were a little wrinkled and needed to flatten out, but I put some large heavy items on the ends and they flattened out beautifully. The rugs are very nice, large and look great. I ordered the natural with brown print and the color was exactly as it looked in the pictures. It is an indoor/outdoor carpet so keep that in mind as it will not be as plush as indoor only rugs. Its more like a berber type. It was just what I was looking for. Thank you! April 19, 2013
Ugly; really ugly I ordered what I thought to be brown script on a cream colored rug. The color shown here is not accurate; not by a long shot. It is more the color of dirty diapers. Not attractive. I should have never opened it as I could not get it back into the plastic wrap to return it. I have had it for over a week and it still hasn't straightened out. I had planned to use it near a couch in one of the rooms but now it will go outside on the porch and die a natural death over the summer months. April 5, 2013
Exceeded my expectations I first received the 5 X7 rug and liked the quality and appearance so much I ordered the runner. Very pleaseed with the appearance and quality of this item. February 3, 2014
love this rug! Bought this rug for our dinning room. Great if you have grandkids and dogs,no worries. The plus is the chairs slide in and out very easy. I ordered the choc with the natural lettering but it took three times to get the right one. So if you order from the catalog the color refers to the lettering NOT the rug background. I LOVE MY RUG!! March 9, 2013
Not what I expected The texture of the product threw me off when looking at it. I should have realized that being an indoor/outdoor rug it would not have a nice, plush feel. It looks very plastic and has a strong odor. I am sure outside it would be fine but I was going to use it for the breakfast room. It was just not suitable for indoor. I didn't return it b/c I would have to pay for shipping again so I am hoping to give it to someone who would like it. I recommend that Ballard please emphasize the texture of the rug for future customers. January 13, 2013
good for high traffic I bought the runner for my hallway and it works as a great buffer between the backdoor traffic (dog, kids) and the living room. The rug is just slightly darker than the picture, but still neutral enough to go with anything. It took a few days to lay flat - I ended up putting heavy books on the ends for a few days and now it is laying pretty flat. I'm going to tape it down underneath with rug pad tape when I finish painting my hallway anyway. Very happy with this purchase. (Oh, and it cleans up easily when my dog tracks in mud.) December 14, 2012
Pixelation but still a great buy This rug looks great in our mud room. The beige is a little yellow but still looks great with our red walls. The only down side is that the lettering is block-ish or pixelated. From a few feet away you can't really tell though. Can't beat the price. February 2, 2013
Soft and durable The rug was purchased for my office, which leads to an outside door. I like the stylish feel it gives my office while holding up to the traffic from the outside. Very nice! February 1, 2013
Color is not as pictured I thought this rug would be a fun accent in my home office. Unfortunately, the "natural" color is not the chocolate-on-cream/tan that is pictured. The background is actually a yellowish brown (close to a caramel color, but not pretty like caramel) with brown writing, and the writing is not nearly as clear or sharp as the sample in the picture makes it seem. All the letters are brown, but they are shot through with the ugly yellowish threads, so the writing looks extremely pixelated even from a distance. The weave of the yellowish "natural" background is also very loose, so it's really almost a very small checkerboard pattern with the brown showing through all over. I was not expecting great art, but I was expecting something at least a little better, based on the catalog and online photos. It will have to do for now, as it is not worth the hassle of returning it, but the rug is not at all pretty, and if I had known what I was getting, I would have saved my money. October 14, 2013
Good quality/Unique design I purchased this indoor/outdoor rug for my front entryway. (I'm using it inside the front door, not outside.) The size is ideal because it fills the entire width of the doorway and a bit beyond, so it truly protects our hardwood floors and isn't bulky enough to get caught beneath the door. I also ordered the smallest size for an adjacent hallway. I was disappointed that they were both identical, but I like the design (even though I can't read the handwriting en francais very well!) Some purchasers complained about the rugs not flattening out since they arrive tightly rolled. I simply unrolled mine, placed them face down on our living room rug and piled some large coffee table books on top. By the next day, they were flattened and I haven't had any issues since. April 19, 2012
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Product:RW204-Antique Letter Indoor/Outdoor Rug