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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Antique Letter Indoor/Outdoor Rug 4.1 5 206 206
First Purchase from Ballard I am very pleased with the rug, under my dining room table. Also pleased with the order experience and the fast delivery. My son even complimented me on the rug, another first. August 19, 2013
TERRIBLE WRITING The writing on the three rugs I received did not line up, looked bad. They can be used so I didn't bother to return. August 18, 2013
Very flimsey. Not what I expected from catalog. Poor quality. Too thin to be adiquate for floor covering August 9, 2013
Antique Letter Rug gives a nice update to a room I purchased this rug with the intention of putting it in my country french sun room. It is the perfect size and the subtle print of the rug does not fight the patterned curtains. This rug is made well enough to also use on my screen porch. Another great product from Ballard. August 9, 2013
Perfect accent rug This rug is the perfect accent in my bedroom! Good quality and color! August 7, 2013
Great product! This rug is perfect on my wood floors in the living room. I have dogs so I wanted a rug that was easy to clean. July 27, 2013
Could be great The rugs (both colors) look fantastic in the magazine & online. I bought the brown with the white lettering. However, the lettering was yellow! When yellow is not in your color scheme, this is certainly distracting. But, too much trouble to send it back. July 25, 2013
Adorable rug! This rug is perfect in my kitchen! I ordered the chocolate one to hide spills, and it is the best kitchen rug I've ever had. I got so tired of always washing my other rugs at my sink. Now I just vaccuum it quickly and it looks good as new. Absolutely adore it! You do need a rug pad with this, but it stays in place just fine. July 15, 2013
elegant yet holds up to foot-traffic I ordered two of the SMALLEST SIZE brown with natural script Antique Letter Indoor/outdoor rugs. I flipped them around and sewed them together to create a square size for my back entry which fits perfectly. by flipping them around, a new design was created, along with a size not offered. The rug is not only durable, but makes a unique classy appearance for my entry. Compliments galore! "where did you get this small unique square size? " I would buy them again. July 14, 2013
Antique letter Rug I was hesitant to order this rug after reading some customer reviews. I ordered it anyway.It came in a very short time. The color was as described and it lay flat at the get go. I'm considering ordering one in chocolate for my den. I will definitely order from Ballard again. A good company! July 11, 2013
Rug meets standards as written I have 3 of these rugs in 2 sizes- 2 at the main entrance doors and one large rug in the main living area. These areas are all high traffic areas and with boys playing, & 2 dogs they have wiped up extremely well with spills,& dirt. They still look like they came out of the package. July 1, 2013
color inaccurate this rug is not the color shown in the marketing images; it's much darker June 30, 2013
JUST WHAT I NEEDED ! THIS RUG IS MORE THAN I HOPED IT WOULD BE - BEAUTIFUL, LOW PROFILE, STURDY, THE WHEEL CHAIR ROLLS OVER WITH EASE AND THE DOGS DON'T SCRATCH THE HARDWOOD FLOOR. June 25, 2013
Love it....just the right touch! This is more of a floor covering, and not a true rug. That being said, I love them.....bought a long runner for the hall mud room, and two smaller ones for entries to garage and deck. They all need pads, as they move around with a little too much ease, but I love the look of these rugs! They stand up to the water and mud, dogs and traffic that a mud room/doorway gets. When first unrolled, they tend to stay curled. I rolled them the opposite way and they now lie flat. I would guess some heat source, like a hair dryer would hasten those results. Recommend, as long as you're aware you're not buying a piled rug. June 21, 2013
Good looking, but binding not durable The look and price are great, but the edge binding is a problem. Mine unraveled as I was unpacking it and despite my attempts to fix it, it has just gotten worse. It then snagged on the other side - definitely can't wear heels near it! I recently cleaned it as suggested and the other 2 sides started unraveling - into the trash it went in less than 2 months of use - really disappointing because of the binding... June 16, 2013
Delivery was very prompt. The rug is what we expected from the catalog. We are happy with it. June 12, 2013
LOOKS GREAT IN ROOM REALLY LOVE IT --GOES GREAT WITH FABRIC I BOUGHT FOR CHAIRS. June 12, 2013
Lovely fabric; beautiful weave and easy to sew with! Love this fabric. I use if for everything from pillows to tote bags to reupholstering. Great quality. I'll buy it again and again. June 6, 2013
Chocolate brown are beautiful color and weight. Like them very much--they seem built to go the distance and clean up nicely when my 2 little Boston terrors track mud, leaves and other mess in the house. I got them especially for that purpose. They look very good yet I can hose them down if sweeping/vacuuming doesn't get the job done. Very nice quality and price. Having a just a little trouble getting the ends of smaller rugs to lie flat--but they'll get there! June 3, 2013
Perfect in my entry I have this rug in my entry and love it! We get many compliments and it is standing up to wear. We have only had it a month, but so far Texas weather has brought us a couple of thunderstorms and a tornado - in other words, tho we haven't had it long we have put it to the test! We also walk around bare foot often and the rug is actually soft, not coarse like one might think with an outdoor rug. May 29, 2013
very pretty The rug was exactly what I wanted. After reading a few of the other reviews, I was hesitant to order it but am glad that I did. I bought the runner for my balcony and it is beautiful out there. May 24, 2013
Works great outside. Had odor, but was gone after a day. To make the rug lay flat, put out in sun. The heat from sun relaxes and smooths out within days. Color is good - just like parchment yellowed out. Works for us. May 15, 2013
Great looking rug I have this rug in brown with the tan writing on my front porch. It looks great and holds up well in the weather. April 27, 2013
Rug is great. The brown runner is perfect for my bar. Looks exactly as pictured. Very durable. April 21, 2013
attractive, good quality rugs,using indoors over tile floor good looking rugs..having a problem getting the hemmed edges to lay flat -- tripping over them not good. any advice on this problem? (they all have pads underneath.)sami April 21, 2013
Great Rug! I ordered one of the largest size rugs and was so please when it arrived, I ordered another! Yes, both were a little wrinkled and needed to flatten out, but I put some large heavy items on the ends and they flattened out beautifully. The rugs are very nice, large and look great. I ordered the natural with brown print and the color was exactly as it looked in the pictures. It is an indoor/outdoor carpet so keep that in mind as it will not be as plush as indoor only rugs. Its more like a berber type. It was just what I was looking for. Thank you! April 19, 2013
Color totally different than pictured This is my first Ballard Design purchase and I'm pretty disappointed. The color is *completely* different than pictured. I thought it was going to be beige/cream and it's golden almost burlap color. I just got it today so as of right now I have to weight down all 4 sides otherwise it rolls back up all on it's own. I'm not sure if having the paper towel holder and books on all 4 sides was what I pictured for the look. Hopefully it will relax over night and stay flat!! April 9, 2013
Ugly; really ugly I ordered what I thought to be brown script on a cream colored rug. The color shown here is not accurate; not by a long shot. It is more the color of dirty diapers. Not attractive. I should have never opened it as I could not get it back into the plastic wrap to return it. I have had it for over a week and it still hasn't straightened out. I had planned to use it near a couch in one of the rooms but now it will go outside on the porch and die a natural death over the summer months. April 5, 2013
love this rug! Bought this rug for our dinning room. Great if you have grandkids and dogs,no worries. The plus is the chairs slide in and out very easy. I ordered the choc with the natural lettering but it took three times to get the right one. So if you order from the catalog the color refers to the lettering NOT the rug background. I LOVE MY RUG!! March 9, 2013
Another fabulous rug I won several of these outdoor rugs and LOVE THEM. they wear like iron and can be used in many areas in and out doors. this one, i must confess, will be in my laundry room and partially under my cat boxes, but they wear like iron and look so good. when i come in from outside, this rug greets me with class and understated class. i love them. i have a large one in my screen porch area and one on my large back porch as well in the kitchen and front porch. you just take them and hose them down when a stain hits or use a sponge or wipe to clean off spots. they are great underfoot too. i live alone and they are lightweight and easy to move about which is a definite plus! i can't say enough about these great rugs. if this one is not to your taste, get another pattern. you will definitely find a use. i have purchased others and they don't hold up and often mildew or turn green with too much water. these do not. February 28, 2013
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Product:RW204-Antique Letter Indoor/Outdoor Rug
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