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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Antique Letter Indoor/Outdoor Rug 4.1 5 213 213
this makes a statement in my entry way-It makes a profound impact on white tile. It does not show the dirt-I am able to vacum on light suction or swee every person that comes in -wants to know where I found it-Best with a rug pad on the tile-no slip-cushions for comfort. would highly recomend. August 25, 2013
Love this Rug! It was exactly what I wanted! Great value! I get so many compliments on this rug. August 24, 2013
Terribly disappointed. I read all the reviews and took the chance anyway. Very disapppointed in quality. Print is erratic, looks cheap. Already has long threads unraveling. A huge disappointment and not at all the quality Ballard usually has. August 22, 2013
just the right rug 12 years ago I bought a runner rug from ballard and I just replaced it with this one. LOVE it. The subtle design is perfect with our décor. the rug is hardy / and will last for years. August 22, 2013
wonderful accent rug This rug looks great in the kitchen as an accent rug. The price was fantastic compared to other rugs of the same size and quality. Very happy with the purchase. August 21, 2013
rug is made "very" well....not surprised We purchased this piece to sit on our covered patio/summer kitchen floor. It looks fabulous and my husband loves it!!! August 21, 2013
Indoor/Outdoor Rug I like this rug and anything with writing on it. The rug looks good on my small outdoor balcony. The graphics are a little difficult to read but it's very soft to walk on and the material will hold up well to the weather. August 21, 2013
First Purchase from Ballard I am very pleased with the rug, under my dining room table. Also pleased with the order experience and the fast delivery. My son even complimented me on the rug, another first. August 19, 2013
TERRIBLE WRITING The writing on the three rugs I received did not line up, looked bad. They can be used so I didn't bother to return. August 18, 2013
Very flimsey. Not what I expected from catalog. Poor quality. Too thin to be adiquate for floor covering August 9, 2013
Antique Letter Rug gives a nice update to a room I purchased this rug with the intention of putting it in my country french sun room. It is the perfect size and the subtle print of the rug does not fight the patterned curtains. This rug is made well enough to also use on my screen porch. Another great product from Ballard. August 9, 2013
Perfect accent rug This rug is the perfect accent in my bedroom! Good quality and color! August 7, 2013
Great product! This rug is perfect on my wood floors in the living room. I have dogs so I wanted a rug that was easy to clean. July 27, 2013
Could be great The rugs (both colors) look fantastic in the magazine & online. I bought the brown with the white lettering. However, the lettering was yellow! When yellow is not in your color scheme, this is certainly distracting. But, too much trouble to send it back. July 25, 2013
Adorable rug! This rug is perfect in my kitchen! I ordered the chocolate one to hide spills, and it is the best kitchen rug I've ever had. I got so tired of always washing my other rugs at my sink. Now I just vaccuum it quickly and it looks good as new. Absolutely adore it! You do need a rug pad with this, but it stays in place just fine. July 15, 2013
elegant yet holds up to foot-traffic I ordered two of the SMALLEST SIZE brown with natural script Antique Letter Indoor/outdoor rugs. I flipped them around and sewed them together to create a square size for my back entry which fits perfectly. by flipping them around, a new design was created, along with a size not offered. The rug is not only durable, but makes a unique classy appearance for my entry. Compliments galore! "where did you get this small unique square size? " I would buy them again. July 14, 2013
Antique letter Rug I was hesitant to order this rug after reading some customer reviews. I ordered it anyway.It came in a very short time. The color was as described and it lay flat at the get go. I'm considering ordering one in chocolate for my den. I will definitely order from Ballard again. A good company! July 11, 2013
Rug meets standards as written I have 3 of these rugs in 2 sizes- 2 at the main entrance doors and one large rug in the main living area. These areas are all high traffic areas and with boys playing, & 2 dogs they have wiped up extremely well with spills,& dirt. They still look like they came out of the package. July 1, 2013
color inaccurate this rug is not the color shown in the marketing images; it's much darker June 30, 2013
Love it....just the right touch! This is more of a floor covering, and not a true rug. That being said, I love them.....bought a long runner for the hall mud room, and two smaller ones for entries to garage and deck. They all need pads, as they move around with a little too much ease, but I love the look of these rugs! They stand up to the water and mud, dogs and traffic that a mud room/doorway gets. When first unrolled, they tend to stay curled. I rolled them the opposite way and they now lie flat. I would guess some heat source, like a hair dryer would hasten those results. Recommend, as long as you're aware you're not buying a piled rug. June 21, 2013
Good looking, but binding not durable The look and price are great, but the edge binding is a problem. Mine unraveled as I was unpacking it and despite my attempts to fix it, it has just gotten worse. It then snagged on the other side - definitely can't wear heels near it! I recently cleaned it as suggested and the other 2 sides started unraveling - into the trash it went in less than 2 months of use - really disappointing because of the binding... June 16, 2013
Delivery was very prompt. The rug is what we expected from the catalog. We are happy with it. June 12, 2013
Lovely fabric; beautiful weave and easy to sew with! Love this fabric. I use if for everything from pillows to tote bags to reupholstering. Great quality. I'll buy it again and again. June 6, 2013
Chocolate brown are beautiful color and weight. Like them very much--they seem built to go the distance and clean up nicely when my 2 little Boston terrors track mud, leaves and other mess in the house. I got them especially for that purpose. They look very good yet I can hose them down if sweeping/vacuuming doesn't get the job done. Very nice quality and price. Having a just a little trouble getting the ends of smaller rugs to lie flat--but they'll get there! June 3, 2013
Perfect in my entry I have this rug in my entry and love it! We get many compliments and it is standing up to wear. We have only had it a month, but so far Texas weather has brought us a couple of thunderstorms and a tornado - in other words, tho we haven't had it long we have put it to the test! We also walk around bare foot often and the rug is actually soft, not coarse like one might think with an outdoor rug. May 29, 2013
very pretty The rug was exactly what I wanted. After reading a few of the other reviews, I was hesitant to order it but am glad that I did. I bought the runner for my balcony and it is beautiful out there. May 24, 2013
Works great outside. Had odor, but was gone after a day. To make the rug lay flat, put out in sun. The heat from sun relaxes and smooths out within days. Color is good - just like parchment yellowed out. Works for us. May 15, 2013
Great looking rug I have this rug in brown with the tan writing on my front porch. It looks great and holds up well in the weather. April 27, 2013
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Product:RW204-Antique Letter Indoor/Outdoor Rug

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