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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Antique Letter Indoor/Outdoor Rug 4.1 5 213 213
This is just as pictured I finally ordered this rug for my limestone kitchen floor. After reading the reviews about curling, I rerolled it the opposite way, fastened it with rubber bands and let it sit for a day. Then I put the rug down with double-sided tape under either end. It is a charming addition to my French kitchen. Thanks Ballard for another great product. April 1, 2015
2 years and counting... Since I rely on reviews to purchase items on-line, I thought it shameful that I have not written one for this item. Hands-down, one of my absolute faves! I purchased this rug 2 years ago (maybe even 3?). Dining room use. My husband even liked it! We ended up buying another to use (with rug pad) as a stair-runner which looks dynamite! It is an indoor/outdoor rug so it is not supersoft, but it is not hard on bare feet either. In fact the low pile makes it perfect for how I use it while still being so stylishly chic inside my house. Pros: color is perfect (FYI - the writing is chocolate brown so if you think it will be black based on your monitor, it isn't). lays flat (eventually, so don't panic), cleans like a dream with soap and h2o (or use my trick for everything...handiwipes), easy to vacuum with floor or carpet attachment, excellent choice if you have cats and dogs like I do, AND it looks great with my french farmhouse decor. Best purchase I have ever made, and I buy a lot on-line. Has not faded at all and it gets a decent amount of sun. Cons: honestly, I don't have one. The edges are showing some wear, but I use a powerful vacuum rug beater and I am like a Tasmanian devil with it. So, I am pretty sure I am causing the wear. After 2 years of rugged use, I say the rug is holding up extremely well. January 17, 2015
Love it I bought the small size of the brown rug and put it in my bathroom. It adds so much style and interest, and I've received several compliments on it. The rug seems very durable, and I expect it will keep its new look for years. January 10, 2015
Just as beautiful as I'd hoped! We recently moved into a new house that had a tile floor in the dining/eating area. I thought a rug would warm up the area but was concerned about staining from kids spilling. This gorgeous indoor/outdoor rug was a pretty yet practical solution. It was the perfect size (most rugs I looked at were too small) for the area and all of the chairs stay on the rug when people are seated at the table. The quality is great and if someone does spill something, I can take the rug outside and hose it off. Beautiful and affordable. It arrived quickly, just in time for hosting Thanksgiving in our new home. I'm getting ready to purchase the chocolate runner for the walkway behind our couch. December 4, 2014
not as pictured My rug did not look as pictured. It did not have the script design on whole rug. It wasn't that expensive, so I decided to keep it. October 3, 2014
Conversational Rug I purchased the runner for our entryway. Reaction from visitors always leads to the uniqueness and how well it looks against our dark wood floors. I'm considering purchasing a larger size for the family/bar area! September 22, 2014
Pretty, but has some issues I read other reviews on this rug and was concerned that the color would be "yellow" as so many other reviewers said, but it's not yellow at all. It's beige, or sort of a parchment color, just as the photo shows on the website. The color is exactly what I was looking for. It's a beautiful rug, and it cleans easily, too. Why only 3 stars? Because it's not practical for everyday use. It's in my living room, which is the TV room, where we live most of the time. It's on a hardwood floor, with a rather large and heavy trunk on top that is a sort of a coffee table. The rug is very thin and bunches up when my husband stands up from the sofa. We can't smooth out the rug because it's under the heavy trunk as well as under the sofa feet. The rug is thin, and it stretches a bit out of shape, and then we get these bunched up ripples up against the trunk. The only way to fix it is to lift up the trunk and pull on the rug. But the trunk is large and heavy, it's not possible to just lift it up. I love the look of the rug, it's exactly what I wanted, but it's not practical under heavy furniture with daily use because it's so thin. September 21, 2014
Perfect throw rug I ordered these rugs for places in our kitchen where the floor is cold and we stand a lot. And, they are perfect. The weave is straight, the pattern fun to decipher and they are keeping their shape. My only complaint is that the ends will not lie flat - I know we have to buy sticky mats because they are on a tile floor. September 5, 2014
It's great! I love it! Bought it for my kitchen. The length is perfect and it is very easy to clean. My sister has one and she recommended it to me. I am glad she did. I would definetely recommend it to anyone. I got the lighter color with the dark letters. August 6, 2014
Will not lie flat I've waited several months to write this review hoping my opinion would change, unfortunately, it has only gotten worse. I bought a 5x7 & 8x10, neither one of them will lie flat & I wind up tripping over them. On the larger rug, it has come apart & started fraying at the edge. June 8, 2014
Not the color I was expecting I loved the writing on this rug, and that is what made me order it. It looks cream in color on the website and in the catalog, but it is more of a deep "almost yellow" color, and not what I really wanted. I also ordered the black and white striped cushion for my chaise (I love it!!) and I wanted the colors to coordinate better. Anyway - I don't dislike it enough to pay to ship it back, so I have it on the patio and it will be fine. I only put it out last week so cannot say at this point how well it wears. Just be aware it is not as light as it appears. April 23, 2014
great colors I use it indoors, in my mudroom, by the garage entry. Love the brown color, dark but warm - goes great with my rubbed oil bronze hardware, hooks & lighting. On tile flooring, I bought the rug pad, but really don't think I need it. Wrapped really tight, took a while to flatten out. April 18, 2014
I'm Torn! I was excited to use this rug in my entryway. I unrolled the rug and was a little disappointed. It is definitely not as pictured. The wording/graphics are not as clear almost fading into the texture of the rug. I may have to send this one back. March 20, 2014
Damaged I loved the rug however the stitching that borders the edge was unraveled. I chose not to return it because a small chest in the room it was placed it covered the problem. If this had not been the case, I would have returned it. I was disappointed that you would send out a product that was less than perfect. March 15, 2014
Very poor quality This "rug" is basically just a piece of plastic that is most certainly a remnant of a larger area rug. It's not even cut squarely and requires a lot of effort to make it lay flat. I ended up using a steam iron. Cost of packing and shipping prevented me from returning it. March 12, 2014
Rug not as expected The postage stamp rug arrived rolled and days later the creases will not come out and the rug doesn't lay flat. Also, the catalog picture shows a definite 'postage stamp' and the rug I received only has 1/2 in the corner. Disappointing!!! March 8, 2014
Antique letter Indoor/outdoor rug The rugs looks cheap to me and looks odd with the lettering not centered on the rug... Do not like the material and decided put it in the storage room in front of the deep freezer. March 6, 2014
Perfect Ballard Rug... as usual We just had a kitchen renovation and I've been searching for an 8 ft. runner. I knew we needed an indoor/outdoor rug for cleanup reasons(we do a lot of cooking and spilling). This is the perfect rug for this area and the cocoa color hides any dirt, pulls in the chocolate brown I have in my family room, is whimsical with the writing not to mention reasonably priced. During the summer I purchased the chevron indoor/outdoor rug for my laundry room and LOVE that as well. I always goes to Ballard first! Love you Ballard!! February 20, 2014
love it... Purchased this rug for my laundry room, brown. I have to agree with other reviewers. This rug was a curled mess. I put it under my large living room rug for 3 days to flatten, worked perfectly. February 15, 2014
Exceeded my expectations I first received the 5 X7 rug and liked the quality and appearance so much I ordered the runner. Very pleaseed with the appearance and quality of this item. February 3, 2014
Perfect I absolutely love this rug. It is exactly as I thought it would be. The color is perfect as is the lettering. It fits beautifully underneath my table. The very first day I had it I spilled some food on it. It wiped up stain whatsoever. I believe I got more than my money's worth with this gorgeous rug. December 7, 2013
nothing special I just received this rug last week. It was inexpensive and unfortunately, looks it. Also the rug just does not want to lay flat. It looks interesting online and in the catalogue but sadly, not in my kitchen. Very disappointed with the product. November 30, 2013
Just what we wanted! We are very pleased with this rug purchase. It took a few days to lay flat, but it does now lay flat. I do recommend using a rug pad because it will slide around (even with a heavy coffee table on it). November 17, 2013
Just what I wanted. This rug is perfect for a well used "in and out"area of my home..looks great too! Now if I could just get the lumps out where it was rolled up for shipping! November 2, 2013
Light weight, easy to clean I ultimately bought three of these rugs in different sizes. They are very easily maintained, light weight enough to pick up and shake off. They do not soil easily and are interesting to the eye. Love them and have had compliments,''I want one just like them , where did you buy them''? October 28, 2013
Color is not as pictured I thought this rug would be a fun accent in my home office. Unfortunately, the "natural" color is not the chocolate-on-cream/tan that is pictured. The background is actually a yellowish brown (close to a caramel color, but not pretty like caramel) with brown writing, and the writing is not nearly as clear or sharp as the sample in the picture makes it seem. All the letters are brown, but they are shot through with the ugly yellowish threads, so the writing looks extremely pixelated even from a distance. The weave of the yellowish "natural" background is also very loose, so it's really almost a very small checkerboard pattern with the brown showing through all over. I was not expecting great art, but I was expecting something at least a little better, based on the catalog and online photos. It will have to do for now, as it is not worth the hassle of returning it, but the rug is not at all pretty, and if I had known what I was getting, I would have saved my money. October 14, 2013
This carpet is as versatile as it is beautiful, and wears great. This carpet is as versatile as it is beautiful, and wears great. October 5, 2013
just what we needed We finally found a covering for an ugly patio floor that works when paint failed. The rugs don't show dirt or leaves blown in and blow away just as easy. Intriguing design that fits just about any decor. Light and easy to manage yet stays in place. Friends wants one just like it. September 13, 2013
perfect thickness! I ordered this rug for my guest bath. It's the perfect thickness for my door most I've tried are too thick and the door can't open. Love the design too! September 10, 2013
Met all expectations! I love my new indoor/outdoor Antique Letter rug. It is perfect for my patio and goes so well with the décor. My patio looks like another part of my living area and this style rug goes perfect with the indoor style also. So happy with this purchase!!! September 9, 2013
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Product:RW204-Antique Letter Indoor/Outdoor Rug

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