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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 37 reviewers.
Rated 2 out of 5 by The print ripples I ordered two of these prints. They look great but I noticed one of them was rippled on the top. I called Ballard and they were happy to ship out a replacement. I received the replacement very quickly and it was in pristine condition. The next day, it was rippling at the bottom. The rippling got worse the next day. I took the print to a framing specialist who told me this type of print could not hold up to the heat and humidity of Austin, Texas. Therefore, I am paying to have them dry mounted and reassembled since I like the design. So, just a warning if you live in this type of climate and don't want to pay extra to have them dry mounted...I hope this dry mounting process works because I really like them! April 26, 2016
Rated 5 out of 5 by This product can fit any decor One of them came with broken glass. Ballard arranged to have another one sent out right away. I've had my eye on these for a few years and I'm so glad I finally ordered them, they look beautiful up my stairway. March 20, 2016
Rated 5 out of 5 by Exactly what I was looking for! These prints are the focal point upon entering our living room. They are hanging over an antique sofa that is upholstered in red damask. The frames on the pictures match beautifully with the wood on the sofa. The colors in the pictures pull together the other colors in the room. I did have a frame shop put stronger hanging hardware on the backs before hanging them. December 23, 2014
Rated 5 out of 5 by Love My Prints They are exactly the colors, style and size I was looking for in my dining room. I'm so happy I ordered them. They arrived quickly and were wrapped well. The only thing is one of them still had the glass broken. I called the customer service number and they were great. They sent out a new one right away. The only recommendation I have is that the box be marked fragile on the outside. I was surprised the glass was broken because it really was very well packaged with lots of bubble wrap. I would recommend these. We also added additional hangers on the back of the frames as recommended by another customer to ensure they are secure. August 14, 2014
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Product:WD552-Antique Aviary Giclee Prints

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