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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ansley Planked Ottoman Tray 4.8 5 5 5
Sturdy and Pretty tray! I got this tray to put on a huge ottoman I have so that I could have a sturdy "table top" like surface on the ottoman to put drinks/food on. This is a great tray, very sturdy to hold drinks. The finish is beautiful, very upscale looking and well made. I think the price is great because I've looked for awhile for a tray with a nice finish like this that was big and couldn't find anything less than a few hundred dollars. The picture with the food on it makes the tray look small, but it's not. It's a big tray. I have on a 5' long ottoman and it doesn't look wimpy at all. I'd highly recommend this tray. April 14, 2015
Beautiful. Cracked a little. This is a beautiful tray. Looks exactly as pictured. I bought it to go on the tufted ottoman we purchased with our couch. Since the ottoman takes the place of a coffee table we needed something to place on top to act as a table surface. This tray is the perfect size to do just that! It also doesn't look "cheap". My only complaint is that the wood has gotten some cracks in it over the year we've had the piece. They're not bad enough to stop using the tray, but I am disappointed that they happened at all. February 3, 2015
Beautiful. NICE finish, and smooth. Being square and good-sized, this tray works well on an upholstered square ottoman. Handles don't stick up too far, so that's good. January 22, 2015
Beautiful Addition I had purchased a custom, off-white, 4'x3' tufted ottoman to serve as a coffee table in my great room. However, due to its construction, nothing could be placed on the top of it without tipping over. I needed a solution. This tray is fabulous. It is gorgeous, the perfect size for my needs, and fits beautifully in my decor. I whole-heartedly recommend it. December 27, 2014
  • 2015-07-03T07:50:09.577-05:00
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Product:AJ193-Ansley Planked Ottoman Tray

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