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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Annette Magazine Side Table 4.9 5 47 47
Just the right size next to a chair We didn't have a lot of room for a side table, but definitely needed one. This one worked out perfectly. It's well put together and the finish is very nice. The pull-out shelf is a neat touch, but honestly it seems of limited usefulness. It's not flimsy and doesn't really droop at all, it just hangs out pretty far when fully extended. In my mind it's most likely use would be for a drink, but I'd be a little hesitant to use it for that since it does cantilever out pretty far and it'd make me nervous someone would bump into it. I do admit, it's come in handy as a place to temporarily set my iPad on a few occasions. Regardless of the slide-out shelf, it's still a well made and good looking piece. April 20, 2011
Excellent as a bedside table as well At a narrow 12 inch width, this table is hard to beat for style and function. Working as a bedside table for me it holds magazines, books on the shelf and the pull out tray is great for coffee-in-bed mornings. The style of the legs and cross pattern with a center medallion detail make it so stylish and interesting. The color(walnut) and finish give it a warm vintage feel. It arrived quickly and in pristine condition completely assembled. Fits well into the country french theme of the room. I couldn't be happier! March 1, 2012
This is one fantastic little table! I love this table! I bought 2 of them! One is by the bedside and it is just so functional and cute! I highly recommend it. If space is an issue, this will not disappoint ; it has a pull-out shelf I use all the time. For a little side table, it is very functional. November 14, 2013
My Perfect Side Table For the past four years I've been looking for the "perfect" table for this particular space. Eureka! The Annette Magazine Side Table is very good quality, narrow but substantial and the color of the wood coordinates well with my natural cherry cabinetry in the adjacent kitchen. ~ Bravo Ballard! November 26, 2011
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