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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Holiday &amp Collections
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Angel Pine Wreath 24 Inch 4.3 5 12 12
Beautiful ... not 24 inches The wreath is beautiful. I love the look of it. It is quite real-looking. I just wish it was actually a 24" wreath. It is closer to 20". It's too small for our windows. The only way to get the branches to 24" is to pull them to the point that they come out. December 14, 2012
very realistic This is one of the most realistic looking wreaths I have seen. The price was reasonable and the look fits into any seasonal decor. You an add more pinecones or winter berries for a fuller look or leave as is. I would think the garland is just as pleasing. December 12, 2012
Love this wreath! This wreath arrived very well-packed and is the perfect size for a front door - not too large, but not skimpy. It arrived a little flat but because the branches are wired, it took just a few minutes to adjust the pine to give the wreath more depth. The box is the perfect size to store the wreath in our attic, which is another plus. The wreath hung easily and we've already received so many compliments on it. It looks fabulous with Ballard's red velvet bow. I am very happy with the purchase. December 6, 2012
Realistic wreath, but a bit small Very real looking and even feels like the real thing. I just wish it were a little bit bigger. Could a 30" be in the works please? Thanks! November 9, 2012
Nice! Bought two to hang on our front doors. A classy wreath that will take us through both the fall and winter months. The look is more realistic than most wreaths. Greenery is multiple shades of green adding to the realistic look. Some fluffing out and repositioning of the greens is possible. It is also possible to add a bow. Would buy again at the $29.99 price. January 29, 2012
Realistic but fragile? Love the way it looks, however was surprised to find that it is constructed like fake flowers in that each branch is removable - molded plastic that joins to a stub. Unlike the wired wreaths, you can't manipulate the branchs to position them. While it looks soft, it feels prickly. I'm very happy with how they look, just hope that with little handling, they will last for years. December 21, 2011
realistic wreath I bought one and was so pleased with the quality and realistic look, I bought two more! These are great if you are looking for a wreath that isn't so bushy. I added mercury glass ornaments, pics and ribbon to all three of mine, so they ended up being very full. Love how they look with the angel pine garland. December 11, 2011
Just like the photo! This wreath is exactly what I expected when I looked at the picture. The variations in the colors of the pine needles make it look realistic. It is the first time I have ever had a "fake" wreath on my front door and I wonder what took me so long! Perhaps it was because I never found one that was of as nice of quality as Ballard's! I would have loved to have had the option of purchasing different styles of bows to add to this wreath. December 7, 2011
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Product:HC741-Angel Pine Wreath 24 Inch
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