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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Angel Pine Wreath 24 Inch 4.4 5 17 17
Very attractive and natural looking I really, really like this wreath. It is very natural in appearance and when I opened the box I found it to be better-looking than I had imagined. I have a number of faux wreaths and this one is the closest to "real." I ended up hanging it on the 6 ft. window in our home office and many commented on it when they saw it. January 15, 2015
Great looking but cheaply made I agree with most other reviews of this wreath. I also have the garland and would say the same thing ~ it looks nice for an artificial wreath and garland, but is frustrating to handle. When fluffing or decorating, the little branches fall off all over the place. If that could be improved upon, I would give it a 5-star rating. January 12, 2015
BEAUTIFUL WREATH This is a beautiful wreath. Very real looking. Everyone thought it was real. January 4, 2015
Looks Real! Love these wreaths! I bought 7 and want to buy more for next year. I shopped around online and locally and these wreaths by far look very real. I got mine on sale and compared to what other retailers were asking (for very fake looking wreaths) these were a good price. I added a bow and lights and hung them in my windows and they look so beautiful. I read in the reviews that people were complaining they were not true to size and the quality was not up to par. With this knowledge in mind, I really must disagree. It took a minute, but with good patients you need to pull the pine apart and stretch it out so it looks full. And it does. So pretty! January 1, 2015
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Product:HC741-Angel Pine Wreath 24 Inch
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