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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Angel Pine Garland 4.4 5 22 22
Beutiful Angel Pine Garland I love this product. I ordered 3 a couple of years ago and placed another order a few weeks ago. The only problem is that some of the branches fall off too easily and the pinecones fall over very easily. November 27, 2011
very realistic I was looking for garland that looked realistic. The angel pine is wonderful and not too bushy, which is what I wanted. It is easy to add glass ornaments and pics to make it even more festive. Color is perfect and garland has just the right amount of pine cones. Worked great on my fireplace mantle and stairway. I will leave it up all winter. December 11, 2011
Too delicate Realistic looking garland, however, it is not very sturdy. When hanging it pieces of it kept falling off and would not stay in place when I tried to reattach them to the garland. December 7, 2012
Nice looking but very delicate! The garland looks great and realistic but it is very delicate and looses its branches very easily...have to constantly try to reinsert the branches. November 3, 2012
The pine needles fall off too easily. This product looks great, but the pine needles fall off very easily and are difficult to get back on. Handle it as little as possible. December 4, 2011
great quality this garland is very life like and pretty. be prepared for a plain garland though. December 14, 2011
Looks Nice Very pleased with this item. I have never ordered from Ballard , But I am so pleased with this garland I will order again. It doesn't shed like other garlands and it is very full and pleasing on my mantle. December 18, 2013
Simple This garland is delicate. The stems pop off very easily. It is simple and somewhat lightweight however the battery pack is heavy. Keep this in mind if you are hanging the garland above a doorway. November 21, 2012
Realistic garland I love this product. I bought 2 strands three years ago, and they have held up beautifully, so I bought a third strand this year. The pine cones can start falling off here and there after lots of use, but they can be reattached and a missing pine cone doesn't take away from the overall look. December 22, 2011
Love this I purchased this wreath and its perfect for my mantle!! It is exactly what I expected and it is simple and elegant at the same time December 5, 2013
Very pretty and realistic! The reviews were right - this is a very realistic and pretty garland. I will be using it for years to come at Christmas! December 24, 2011
Very nice quality. Real look appearance. My daughter purchased a quantity of this last year & showed it to me as she knew I was needing to replace all of mine. So this year I ordered several garlands. I just received it a short time ago & of course was quite satisfied with it. It has a real look appearance and will fit my needs perfectly on fireplace mantles and for window & door trim both indoors & out. I like the fact it is basically beautiful but you can enhance it with other trim items to make it absolutely stunning!! I definitely would recommend it. Happy shopping!! October 29, 2013
SO LIFE-LIKE! Love this garland! Ordered it to replace my 10+ yr. old Walmart garland. Was tired of the wire based garland, kept scratching my woodwork, etc. This garland is worth the money, so soft, even my husband thought it was real. December 7, 2011
So realistic I am ordering another, so real looking, and sturdy. Great product!!! December 30, 2011
Realistic Garland This garland turned out to be beautiful. We drapped it inside and added a bit of color and it looks great! December 11, 2011
Angel pine garland Love this garland! I ordered 3 last year and people can't believe it's not real-it's so life like and mixes beautifully with live Devore as well-loved it do much I bought the matching wreaths and 3 more garlands -it is the staple in my holiday decor! Thanks for making such a great product! January 27, 2012
BEST BUY Couldn't believe it when I opened the package. For a product made of a non-natural material, this is amazing. Easy to arrange and so realistic in look and feel! This is the best-value investment I've made in decorating this year! December 23, 2012
Realistic I just received these and am ordering 2 more. Looks very realistic. December 20, 2012
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