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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Angel Pine Garland 4.4 5 22 22
Very real, very flexible. I had read some previous reviews on the garland and how delicate it was. I haven't had that experience. The price increased a bit, which may mean they improved the product. This is so real looking and soft and flexible. Not like other garland where you feel like you have to "bend" it to get it into the shape you want. I have it draped on an old window frame in the living room and a large wall mounted mirror in the dining room. It looks fantastic! I may be ordering some more next year, or before Christmas if it goes on sale. Worth the money (and I'm quite frugal) because I know it will LAST. December 6, 2013
too short, only measures 8 feet :(( The other reviews are correct about the fragile pinecones however I will just add more if needed. The bigger disappointment came with the inaccurate measurement which in reality is only 8 feet long plus 2 inches of plastic on either end. So as a result I had to go to the shipping expense of ordering more...not really fair! January 8, 2012
Very realistic looking! Very realistic looking! Branches had different color "needles" which made it look like it had "new growth". The small (real) pinecones made it appear even more lifelike! We had purchased two to drape on our foyer railing. The loops made it easy to hook together. And since we had more than enough length, we cut six feet off the end to drape across the entry mirror. The garland was easy to cut and because of the way the branches are splayed, did not have that "chopped off" appearance. We definitely would recommend this item. Since it was artificial, it was nice to be able to put it up/leave it up longer without any "falling needle" mess! February 16, 2012
Very realistic, nice drape Last year we had a bulky garland that required quite a bit of wrestling to achieve any sort of natural drape and I thought it overwhelmed our banister/stairs. I was looking for something that was not super thick/wide/stiff, with a natural-looking drape and this Angel Pine garland fits the bill. I did read that other reviewers said it's delicate, so I was quite careful with it when we put it up, and no pine cones fell off. I am used to having a lighted garland, so I'm considering adding lights, but I love this. It's beautiful and natural and easy to work with. December 6, 2013
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Product:HC742-Angel Pine Garland