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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 38 reviewers.
Rated 4 out of 5 by It looks real! This garland really does look real until you get right up to it and inspect it. As other reviewers have mentioned, the pieces do fall off very easily, so you have to handle it with care. December 12, 2015
Rated 2 out of 5 by Poor quality control I was so disappointed in this garland. The reviews made me think it would be a good choice but it just didn't work at all. First, when I unpacked it, there were tons of little particles--not needles but small bits of stuff in the box, in the bag, and then on my floor when I took it out. Many of the needles were not completely stamped out of the plastic and were "gloppy" looking, some with big pieces of plastic hanging off. As noted by others, some of the needles fell off, but I couldn't reattach them because the connectors were split. It was heavier than I anticipated and hard to work with, very slippery. Not the fault of the garland, but it turned out to be too large for my mantel which is rather narrow so back it went. Perhaps quality control is inconsistent and I got a bad one. No other explanation for why others loved it and I thought it was so poor. December 8, 2015
Rated 4 out of 5 by Very nice but a little short... Overall very pleased with this product...very realistic! Only downside was they are realistically more like 6 feet than 8+ feet as described. Would still recommend them. December 6, 2015
Rated 5 out of 5 by Stunning and Elegant! My husband and I have tried dozens of garlands throughout the years and were never satisfied with how any of them looked. This year, I decided to research realistic-looking options. I have long been impressed by the quality of Ballard's products, so I was confident when I ordered one of these that we would like it. When it arrived, we were blown away by it. The variation in the colors of the needles adds to the realistic look of this garland. We were so impressed that we ordered a second one for our dining room hutch. It came today, and I draped it immediately! We look forward to bringing these out every year and leaving them up all winter, not just the Holidays! This is truly the first year we have ever been excited about garlands. I cannot recommend these enough. Sections of needles do fall off, but they're easy enough to reattach. The search is over, and we are thrilled! December 4, 2015
  • 2016-05-26 T07:50:05.313-05:00
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Product:HC742-Angel Pine Garland
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