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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Andrews Pedestal Dining Table - 60" 4.6 5 25 25
Solid, Rustic, Durable I purchased this table in the gray finish. This is a solid wood table with a rough unfinished look to it. It reminds me of an old farm house kitchen table. We love it. We haven't had any problems with glasses leaving any marks as yet. We've been using the table for about 3 months now. Cold drinks have sat directly on the table surface without a coaster and haven't left a mark unlike prior reviews so Ballards has corrected this problem or the grey finish is more forgiving. We paired it with the parsons chairs and love the look. February 2, 2014
I love this table! Great quality and color. I got the gray washed table and the first time we used it - I used placemats but my friend set her glass outside of the placemat and it left a white stain that became bigger as I rubbed it. Is there a protectant anyone would recommend? June 29, 2013
I love this table! I was hesitant to order this table online, because I had never ordered such a large piece of furniture via the internet. Boy, was I pleasantly surprised! It's very well made & solid. I bought it for my kitchen area & it really looks GREAT in that space. My only complaint is that I ordered the white-wash finish & it's more white than it appears in the picture. I was able to lightly sand some of the paint off, to let the natural wood color show through. Other than that, I love this table & will enjoy it for many years to come!!! October 6, 2013
Gorgeous Table This table is gorgeous. It looks beautiful in the picture, but even better in person. It is well made and sturdy. The base is extremely heavy, so it is helpful to know exactly where you want it when the delivery is made. I had read other reviews before purchase, and just wanted to repeat that the top is not sealed, so be careful to wipe up spills, etc quickly. November 30, 2013
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Product:TD340-Andrews Pedestal Dining Table - 60"