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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Andrews Pedestal Dining Table - 48" 3.8 5 5 5
gorgeous in person! LOVE IT! no problems Lengthy review due to mixed prior reviews, but worth the read: i purchased the 48" Whitewash. received it yest. Home alone and still put it together by myself very easily. As for the reviews about top being a plastic, not true in my case. Top of table was as the rest of table is made of, a nice distressed wood piece. Coloring is as shown in whitewash pic, it is definitely a white, with a slightly distressed look to it, no yellowing, not too distressed either. perfect. AS for the reviews about leaving water spots. I was prepared for this, just in case of truth. Bought a Varnish coat in MATTE finish by a vintage paint company (chalk paint for antiquing furniture) Called Maison Blanche in Matte Varnish. Applied to top of table. took about 6 min to apply, 30 min to dry. Added a 2nd coat 2 hrs later. Next morning, sat a plastic cup on top of table full of ice cold water and let it accumulate a nice water ring on the top of table. When i removed cup, I wiped off water completely. NO STAIN, NO RING left, nothing. worked perfectly. So, if your table is leaving a stain, i HIGHLY recommend finding something similar to this to fix the problem. Looks amazing in our breakfast nook area. I HIGHLY recommend this table. LOVE IT!! July 23, 2014
Good Solid Table I was a little disappointed that the wood didn't show through the painted surface table top. It's not "grey-washed" - it's painted. It's a very solid table, easy to put together. Shipped as promised; they were very good about following through every step of the shipping process. April 2, 2014
Nice Table but too light Nice sturdy table but it is much lighter than it looks in the picture, will leave marks from glasses so we recommend some sort of table top for it. There are similar items out there for much less in price but same quality, do your research. March 31, 2014
Beautiful Table Beautiful table, very solid. The finish is great, but almost makes it looks like a resin or fake wood. Delivery was a bit pricey. Very easy to put together. March 26, 2014
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Product:TD364-Andrews Pedestal Dining Table - 48"

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