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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.1 out of 5 by 9 reviewers.
Rated 2 out of 5 by Beautiful but wrong color This coffee table is beautifully built but make note that it is not a cream color AT ALL. Overall, I am happy with the design. The legs and details on the top are perfect and exactly as expected. But, I was expecting a creamier paint color like what is shown in the pictures. This piece is literally WHITE. Bright, bright white! I was shocked at how off the color was from the pictures I had seen on the Ballard website. I've attached a picture of the table in my living room. I have a lot of natural light coming in and you can clearly see just how WHITE this table is. January 5, 2016
Rated 1 out of 5 by HORRIBLE AFTER LESS THAN A YEAR My husband and I splurged on this coffee table and matching side tables. We take much pride in our furniture and were very excited to add this to our living room. While we are extremely careful and use coasters for any sort of drink possible, whether it be guests or kids, the littlest drop of water causes HORRIBLE permanent water stains that customer service told me they can do nothing about. We are extremely careful but not perfect. It is very discouraging to know that a few turns of the head have left us with a table that looks terrible in less than a year and no options to remedy. I would consider this before purchasing no matter how careful you think you might be. November 6, 2015
Rated 5 out of 5 by So many compliments!! This table is perfect in my living room. Everyone who walks in mentions how pretty it is. I replaced an old industrial cart I was using for the coffee table with this and it's a much better fit in the room. I bought the white wash color and I couldn't be happier with the finish. It is a beautiful table. March 25, 2015
Rated 2 out of 5 by Nice table, but Color is completely off The table is as pictured in shape and it's a solid table- however, the color pictured is not AT ALL the color of the table that arrives. The color is actually much more like the Fiore cofffee table gray (search it within Ballard). I figure I could work with the color, but the table also arrived with two stains on the top. I will see how Ballard handles this, which is why the two stars thus far...because I have some faith it will be resolved. March 23, 2015
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Product:MT108-Andrews Coffee Table

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