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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Andorra Hand Tufted Rug 4.8 5 4 4
Perfect Rug I recently purchased this rug and have it in my kitchen right next to my La Manz(?) stools with the toffee check cushions. All the colors look great together. I just changed to a granite countertop and wanted my cute blue and white cottage kitchen to be a little more sophisticated. The tan, navy and gray in the countertop look great with this rug. I couldn't really see the colors of the rug online, but after reading a review that said it had cornflower blue in the rug, I was sold. The toffee cushions match as well. There is even a marigold yellow in the rug and that matches other things in my kitchen. Nothing is too bright, but well saturated and muted at the same time. All these colors look wonderful together. The rug is a good quality and the perfect price. I'm so happy with this purchase! Thank you Ballard. P.S. Ballard is my favorite catalog, just beautiful, and priced well. February 15, 2014
Stunning! I am a decorator so I am picky. This rug is true to color, lush and of the highest quality. It has a nice thick pile and is so comfy under foot. November 29, 2013
Beautiful color and good quality I ordered the gray rug, which is a lovely neutral. It works with the browns, golds, and blues that I have in my living room. I especially love the little pop of mustard yellow in the rug. The only thing that I don't like is the rug sheds quite a bit. I am sure that it will stop at some point. November 13, 2013
Beautiful rug! I ordered the 6'x6' rug for my foyer. The actual size was a couple inches smaller than listed but I expected that might happen. Not many rugs come in this size. I had to wait two months for the back order to fill. The colors were true to the picture. Cornflower blue, mustard yellow, grey and beige. Very nice! January 23, 2013
  • 2015-03-29T08:06:00.483-05:00
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Product:RT255-Andorra Hand Tufted Rug

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