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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Amiel Arch Antiqued Leaner Mirror 4.3 5 16 16
LOVE this mirror!! I got a little worried after reading some of the reviews on this mirror after I ordered it. This mirror is stunning... I love the antique mirror and don't think it appears dirty. It just has that aged distressed look you expect from the Ballard description. It is perfect and I am very happy with my purchase!!! July 7, 2014
Perfect Balance of Elegance with Industrial Edginess Like some of the other reviewers, it took me a while to take the plunge and order this mirror mostly because I had reservations about the amount of distressing. I'm so glad I did order it! The glass on mine is lightly antiqued with a very soft smokiness that is evenly distributed. It's definitely not dark at all, and reflects light and everything else in the room very well. The glass is very much like the product photo shown with the demilune table in front of it, maybe even a bit clearer. The frame color is a deep rich brown, as shown in the product photo with the white chair on the left. I considered several other leaner mirrors, but none had the gently arched top of this one, which is such a distinctive touch. This mirror perfectly balances elegance with a slightly industrial edginess, exactly what I wanted. I'm very, very happy with my purchase. July 3, 2014
Beautiful Shape and Size I love the size and shape of this mirror. It is big and the arch shape is really impressive. I have to say though that I am not crazy about the tinting effect. I purchased this for a wall in my office which is done in Restoration Hardware Industrial, so I thought it would be perfect. The smoked glass is just a little too dark and dirty looking. If they just went with regular mirrors it would be beyond beautiful, and I would probably purchase another one for another room. With all that said, I did decide to keep the mirror, in part because the overall effect is beautiful and because it is a pain to return something of this size. I use it as a leaner mirror so I have no comments on hanging. February 16, 2014
Great statement piece We bought two of these to fit into two alcoves in our Great Room and have been very pleased. They are a great statement piece and we have received many compliments on them. We actually like the antiqued look the mirrors were given and feel like it was well done. January 13, 2014
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Product:WM682-Amiel Arch Antiqued Leaner Mirror