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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Amiel Arch Antiqued Leaner Mirror 4.3 5 16 16
Obsessed over this for months I had my eye on this mirror for months,probably close to a year. I read all the reviews on here and elsewhere. When the mirror was reduced in price I had to snap it up. Delivery was straight forward, the guys were very respectful of our home etc. The mirror itself, was bought to go above a fireplace in a room with 19 ft ceilings, so the size was good. We bought the power hooks from Ballard but were hesitant to use them. Also the mirror weighs 100lbs and is hung very high (bottom is 9 ft off ground). We decided to get professionals in to hang it because we couldn't get up an 8ft ladder carrying the 100lb mirror. I am very happy with the mirror. I knew about the distressing etc before i purchased it. I do have a couple of comments- 1. One of the hinges on the back to hang the mirror was welded on slightly crooked. The installer said he had hung this mirror over a dozen times and this was the first time he had seen this, just a little bad luck for us I suppose. The installer had to make adjustments for this fault, again glad we got an installer. 2. The frame is more of a dark bronze/black colour. In most pictures online the frame looks like antiqued brass or golden colour. 3 The glass whilst 'antiqued/distressed' is also a smokey dark glass, similar to dark tinting, so does not bounce light around- it's dark. I bought the mirror knowing it would not be a functional piece- we have it too high up to use it for anything, it is wall art for us. I knew about the distressing and for me that was not a negative but the glass being so dark is a tad disappointing, I would have preferred usual mirror glass with the antiquing effect. Anyway I'm sure all of the mirrors are different. On the whole, I am happy with the mirror, it fits the space like it was custom made for it. I am happier still that I got the mirror at the newly reduced price- which is the cheapest I have found it anywhere. September 21, 2013
Very heavily antiqued glass...not sparkly at all. I loved the look of this in the catalog and online. It's a great shape for a large mirror and is heavy and sturdy. But the mirrors are so heavily and irregularly "antiqued" that it looks like it's either filthy or has lost its silvering. It doesn't look like that at all in the pics and I missed that in the description. I wanted a bright spot on the dark wall of my living room - it's better with the mirror, but not the bright, sparkly look and reflection I was after. It also really was filthy inside the box. When I cleaned it, everything was covered with dark dust...way more than what you expect just from transport. If you want a dull, worn out looking mirror, then I recommend this. If you want a bright reflection, then pass it by. September 4, 2013
Beautiful Shape and Size I love the size and shape of this mirror. It is big and the arch shape is really impressive. I have to say though that I am not crazy about the tinting effect. I purchased this for a wall in my office which is done in Restoration Hardware Industrial, so I thought it would be perfect. The smoked glass is just a little too dark and dirty looking. If they just went with regular mirrors it would be beyond beautiful, and I would probably purchase another one for another room. With all that said, I did decide to keep the mirror, in part because the overall effect is beautiful and because it is a pain to return something of this size. I use it as a leaner mirror so I have no comments on hanging. February 16, 2014
A Dramatic Piece I bought two for my dining room and they look fabulous. I was worried about the antique effect on the mirrors after reading the other reviews but they are lovely--a cross between elegant shabby chic and industrial. The construction is very sturdy for a 7' piece and delivery was extremely fast. I really searched to find mirrors this size and I found little to choose from. These exceeded my expectations. April 5, 2012
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Product:WM682-Amiel Arch Antiqued Leaner Mirror