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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Amiel Arch Antiqued Leaner Mirror 4.4 5 20 20
Just what I was hoping it would be! I just received the Amiel Arch Mirror 2 days ago, about a month late because it was on back-order. It was worth the wait! It is such a beautiful statement piece and very well made. I have a long, tall foyer with alcoves and needed a large mirror to fill up space, this was one of the biggest I could find in the vintage type of look I wanted. It looks like a "found" piece, like something from an antique market. The antiquing on the mirror is very subtle and evenly disbursed in my opinion, especially compared to the photos on line. I am guessing Ballard made that adjustment due to comments and complaints people had regarding too much variation. Personally, I like the uneven look and think it could have used a little more but that is subjective. One thing I did notice is if you look at a certain angle, you can kind of see a subtle line where there is some distressing missing between two of the panes. My mirror came with a 2 inch dent in the side frame I suspect from travel..but it isn't enough to bother me and exchange. Like I said, I like things on the distressed side. The glass had not scratches and otherwise looks perfect. The hangers are welded on and very substantial. My husband and I hung it on two 100lb power hooks...very easy. The more I look at it, the more I love it! March 28, 2015
AMAZING!!! Our mirror just arrived, and it came pretty quickly after being ordered. The door to door service went smoothly. I was concerned about it breaking in transit, but it arrived in perfect condition. We are using it as a leaner mirror in our main living area. We bought a small retirement home, with a semi-open floor plan and vaulted ceilings. This mirror can be seen from the living room, dining room, and kitchen - and it somehow manages to reflect all the living areas, making our space appear so much larger. I realize that all mirrors do this, however, THIS mirror brings a whole new meaning to that! As well, because it picks up the décor from multiple areas, it allows a lot of decorating bang for the buck. I have been lusting after this mirror for at least 6 months. I had concerns regarding the distressed finish, and that the glass would be so mottled it would not give a good reflection. If you have similar concerns, please do not waste another minute worrying about that. This mirror is absolutely gorgeous; the frame is beautifully done, and the mirror is just lightly distressed and reflects light and performs as most of us want mirrors to. This is a statement piece and worth every penny. We are thrilled with it, and highly recommend it. No worries - you will love it! January 28, 2015
Love, love, love!!! I cannot tell you how much I love this mirror!! I hesitated to order it based on a couple reviews- but no regrets!! It is beautiful, fills the space perfectly and the reflection adds a little light to a dark corner. Shipping was faster than listed (maybe because we're in Ohio-close to warehouse) and the delivery guys were great. Thanks Ballard. November 20, 2014
This product is exactly as described. I love these mirrors!!! ( I ordered two) They are exactly as described - not shiny, just subtly silvered and antique looking. The frames look like wood even though they are metal and they are very sturdy. I have them hanging side by side in a large vaulted room and everyone who sees them loves them! November 16, 2014
  • 2015-04-17T08:33:11.057-05:00
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Product:WM682-Amiel Arch Antiqued Leaner Mirror
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