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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.7 out of 5 by 28 reviewers.
Rated 3 out of 5 by So so Monogram was nice but the fabric was thin. Had it not been monogrammed I would have returned due to quality of the fabric July 31, 2016
Rated 4 out of 5 by okay shower curtain Curtain is okay but they monogrammed a strange design around the initial. I certainly didnt want "antlers" around it or whatever it was. But didn't want to waste the time or money to ship it back either. Curtain would be nice with just the initial on it. July 30, 2016
Rated 5 out of 5 by Wonderful! Very pleased with this item. In fact, this is my second purchase of this same design. I have purchased to "refresh" the original 10 year old curtain! I like the looks, and the quality! July 8, 2016
Rated 5 out of 5 by Three Times a Charm and Impressive Cutomer Service! This is a beautiful shower curtain. But, the first one arrived with the thread in the border appearing obviously snagged, knotted or matted together every 2-3 inches. Ballard representatives were wonderful and replaced the curtain. The second curtain arrived with the border in good form. The monogram was beautiful and very well done. However stunning the monogram, it was the wrong thread color. I really wanted to make it work. But, in the end I really needed the color I had originally ordered. Ballard Representatives once again are replacing the shower curtain! From what I have seen, this shower curtain will be well worth the wait to get it right! I confirmed the order this morning. Ballard is going to have someone double check this order to ensure there are no flaws in the border, the monogram is accurate and that the correct thread color is used. Each Customer Service Representative I've spoken to has been courteous, helpful and professional. I really cannot be more impressed and grateful for the outstanding customer service in working to get these issues resolved. Thank you Customer Service! You are wonderful! April 9, 2016
  • 2016-08-12 T11:14:10.629-05:00
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Product:FH244-Amelie Embroidered Shower Curtain
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