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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Amalfi Sofa 4.7 5 17 17
Disappointed I was so excited about this collection...but the seat depth was way too short. Made us feel like we were sitting at a werid angle. And the cushion backs didn't come up high enough on your back July 11, 2013
Happy with my purchase I purchased the sofa after reading other reviews so I could evaluate the quality. I just added a very large patio that I wanted to furnish with a lot of different pieces. The quality of the sofa was much better than anything that I saw at local furniture stores at a much higher price. After receiving the sofa, I end up buying: coffee table, two end tables, two Baluster umbrella tables, the large dining table with six chairs, and the double chaise lounge. Everyone that has seen the patio are amazed by the furniture. The only downside is the shipping expense which is 10% of the cost. May 19, 2013
great quality The sofa arrived promptly and was packaged Very well. No way if could be damaged. Save 40 minutes to unwrap. My only caution, the standard cushions are more camel color than beige. Cushions are firm and great quality, made to last. I am a fussy person and this purchase met my expectations. May 16, 2013
Beautiful to look at and great quality at an affordable price The Amalfi sofa is perfect for my small patio. It's lightly-scaled enough that it doesn't overwhelm the space but substantially made and elegant looking. I love it!! April 30, 2013
Great sofa! I couldn't believe how convenient Ballard made the delivery of this outdoor sofa. It came fully assembled. It is beautiful, great quality and comfortable. It looks wonderful on our patio. We couldn't be happier. April 22, 2013
great quality Love this and plan on getting more pieces...after I save money! It's pricey but worth it. December 14, 2012
Comfortable Quality I am very happy. I purchased this for a 4 seasons room that's right off a formal living room. It's a quality piece of furniture that goes well with many styles but also one that is going to stand up to the harsh sun and varying tempatures of a space that isn't as climate-controlled as my house. Add a couple of throw pillows in the corners and it's very comfortable - just ask my cat! September 22, 2012
Outstanding All Around We ordered the sofa, cuddle chair and rocker at relatively the same time but still different orders. Customer service called and was able to get it all delivered at once and very much intact. They even brought everything to my back yard when they absolutely did not have to. Our new Amalfi outdoor living room looks amazing and is an incredible leap from what was previously out there. Anyone interested should absolutely buy the sofa, cuddle chair, AND rocker. September 11, 2012
Enjoying the sofa-great product The sofa was on backorder when I ordered it and it arrived sooner than the expected ship date given. It was worth the wait! It came packaged very well and no issues with quality or delivery. I am enjoying my patio much more since getting this outdoor furniture. I also bought the matching loveseat. I feel this set is a very good price for the quality of furniture. Thanks! August 1, 2012
Great value! Been looking for quite a while for outdoor furniture for my balcony. Was a little nervous ordering furniture without sitting on it first, but after reading all the reviews for the Amalfi collection, decided to take a chance. Good decision! We are very happy with both the couch, chair and ottoman. The cushion color is a more of a goldan/tan which actually matches our stucco house perfectly! Will be adding more pieces for sure! June 27, 2012
Soooooo comfy! Great quality!! This outdoor sofa is a winner. In fact, the entire Amalfi collection is a hit with family and friends. We are now a "destination" patio! Thank you, Ballard Designs, for making outdoor relaxing so comfortable. April 6, 2012
Amalfi outdoor furniture Very pleased with items in this group.The Amalfi outdoor furniture is wonderful quality. The sofa and lounge chairs arrived fully assembed and each item was packed very well. I felt item descriptions in catalog and online were misleading on whether items need assembly or not. The side and coffee tables needed to be assembled and basic cushions needed to be attached. September 16, 2011
Sturdy and Comfortable Not only looks great but it is very very comfortable. May 2, 2011
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Product:SO257-Amalfi Sofa