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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Amalfi Loveseat 4.6 5 5 5
Stylish but fussy Love the look! It is lightweight & easy to move around- yet I think it looks expensive. It looks rather simple from the front, but the design on the back is really beautiful and makes it attractive from an angle. That said, I think the fabric is very fussy & I was disappointed in the quality. Our set is on a screened in covered porch- it is not directly "in the elements" and very protected. I was shocked that in less than 3 months I started to notice black mildew on it. It started small & then just spread. Nothing had been spilled on it and it was on every cushion where we sat- my only guess was the moisture from our legs? Ballard gave me a tip on cleaning it, which mostly worked but I don't think this fabric would hold up at all in an area that wasn't covered. I would recommend a fabric upgrade. February 16, 2014
This product looks great on our deck! After searching for cast aluminum patio furniture at several top stores in our area it was ultimately Ballard Designs that had the best looking pieces for the best price. Last month we bought the loveseat, the matching chair, and round table to complement our existing dining set (wrought iron) and our deck now looks so stylish! The loveseat came assembled which was wonderful. The standard cushions that come with the loveseat are a great neutral color and would go with any color throw pillows (I did lime green). Hoping that it stands up to the elements (we will likely cover it in winter). July 5, 2012
Love it! I bought this as well as two lounge chairs. The furniture shipped promptly & arrived beautifully packed. No need to worry about it getting dinged up in shipping. No assembly required either -- just need to unpack it. Cushions & furniture are very comfortable. Very pleased all the way around! May 15, 2011
This product is finely detailed which makes it very appealing. I have only had the furniture for less than a month but it is exactly what I wanted for a very small section of my deck. It looks beautiful and seems to be well built. The cushions are bland and I am certain I will order the more interesting ones. Ballard should allow customers to select a more colorful cushion for the seats. July 11, 2013
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