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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.7 out of 5 by 9
Rated 5 out of 5 by Beebeemama Very pleased with this outdoor furniture
I love the Amalfi love seat, chairs, and coffee table I purchased. They are very attractive and well-made and look great on my patio. They were also shipped quickly. One of the chairs arrived damaged, with the top crossbar cracked, and when I called Ballard customer service about it, the representative was courteous and helpful. The replacement arrived quickly. My only suggestion about the furniture would be that Ballard would offer a choice of more than one color of cushions. The beige color that is offered is pretty blah. How about a blue or a green?
June 19, 2015
Rated 4 out of 5 by JDA95 Pleased with our Amalfi purchase
We recently had a roof constructed over our deck and wanted new lounge furniture to replace our old table, chairs, & umbrella. Because our deck isn't that large, a sectional or even a sofa would have been too large. We priced quite a bit of outdoor furniture and kept coming back to Ballard as it seemed to have a great combination of looks, size, & reasonable prices. Like others, we were very nervous about ordering furniture on-line, but felt there were enough positive reviews to justify our purchase. We ordered the loveseat, 2 chairs, an ottoman, coffee table and end table. Shipping was quick and packaging was excellent. Overall, we are very happy with this furniture. We love the Amalfi frame and styling. It looks high end, is sturdy, but not too heavy, and is well-made. 5 stars! The cushions are ok. They are well-made, but pretty firm. Also, the fabric is fairly coarse to the touch. Having a few cushier and softer throw pillows -purchased elsewhere- helps. Also, we would prefer to be able to choose our cushion color. The Amalfi collection comes with medium tan/camel cushions. Our first choice would have been something a bit lighter. Unfortunately, Ballard photographs many of it's furniture collections in the catalog using fabrics which are not the "standard" ones you actually get with the frames. There are only tiny thumbnail pictures --undecorated with no pillows-- to show you what the "real" furniture looks like. As a result, it is difficult to get a feel for the overall look of the furniture and what color pillows or rug might work. Very frustrating! But, overall, we are happy and would recommend this furniture to others.
October 6, 2014
Rated 5 out of 5 by nanajudi I love this loveseat.
This love seat is sturdy and well designed. Its powder coated aluminum finish will never rust. Cheap outdoor furniture is usually powder coated steel, which does rust. The beige cushions which are included are well-constructed. Velcro tabs keep them in place. Lastly, the love seat comfortably seats 2, but it doesn't take up much space. Perfect for a small deck or patio.
July 4, 2014
Rated 5 out of 5 by Tanner The Amalfi Collection
We purchased almost the entire Amalfi collection for our backyard patio/pool area. We are exceedingly pleased with the quality and design of this set. They were relatively easy to assemble and are beautiful to look at. Many favorable comments from guests and most importantly we are delighted. Would not choose anything else. I also ordered the black/white stripe cushions to alternate and it all goes together beautifully.
May 31, 2014
High back, deep seat, lounge around comfort. Our Navio 2-Piece Sectional features
resilient all-weather wicker finished in washed gray and tightly woven over strong rustproof aluminum frames. FSC-certified teak feet add natural warmth to the clean curves. Set includes Left ...
High back, deep seat, lounge around comfort. Our Navio Armless Loveseat features
resilient all-weather wicker finished in washed gray and tightly woven over a strong rustproof aluminum frame. FSC-certified teak feet add natural warmth to the clean curves. Pair the ...
Part of our sophisticated, resort chic Agave Collection, this long, sleek Sofa
is crafted of FSC-certified eucalyptus wood with low back and deep seat for curl-up comfort. Small cracks may develop and are considered a natural characteristic of this durable ...