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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Amalfi 3-Piece Café Set 5 5 12 12
Substantial, beautiful I just had a new English garden built, with clay brick paving, and this set finishes it off perfectly, complimenting a wrought iron gate and wrought iron lights. I was looking for something that was classic, would last, not rust, was not too bulk nor too flimsy, so this is great value. Versus other cafe table sets I looked at, the seats and table are just a little more generous in size, plus there is an umbrella hole and option of different sunbrella seat pad colors and styles to choose from later. December 21, 2012
Great Quality We ordered (2) of the three piece Amalfi Cafe sets, along with two counter stools, Love them. They are well made, sturdy, easy to assemble and Beautiful. My husband was impressed and that takes a lot. Also the delivery men were professional and friendly. December 16, 2012
The Amalfi 3-Piece Cafe Set is absolutely beautiful. Best purchase yet from Ballards. The Amalfi 3-Piece Cafe Set is extremely sturdy and simply beautiful. Great set for you no matter what your size. The table is a great size not too big or small. Perfect for a small area on your deck or patio. I love sitting down and having a drink and/or looking at the paper, its a perfect size for that. I would highly recommend this set to everyone. August 11, 2012
Delighted With Amalfi Cafe Set We bought two of these sets for our front garden last summer. We've been very pleased with the quality. One chair came missing a piece from the bottom and one of the tables was missing the ring. Ballard replaced both immediately. We now have a lovely French cafe look and friends love sitting in the garden with us in a space that previously went unused. April 30, 2012
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Product:TO337-Amalfi 3-Piece Café Set