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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Allure Hand Knotted Rug 5 5 5 5
Accurate to website - good purchase I purchased two Allure rugs of 3x5 size, to put in my bedroom on each side of the bed. I am very satisfied with my purchase. There is no noticeable difference between the two rugs (even though their measurements are not exactly the same - off by 1 or 2 inches, which is normal for rugs). The colors and patterns are pretty accurate to the pictures of the website. The blue-gray (the main color) of the carpet is pretty accurate, however depending of lighting it sometimes looks more like a greenish blue, which was fine with me. When the there is direct sunlight on the carpet, the blue looks more greenish; when the room is not lit in daytime and the curtains are closed or when the room is lit by regular lighting (lamps), then the blue looks more accurate to the pictures of the web site. I received and used the rugs for approximately 1 month now and there has been no shedding at all until now. September 14, 2012
Beautiful Rug! I just received this rug and it is beautiful. I ordered a swatch to check the colors and knew it would match, but it is even prettier than the pictures shown. It can either be darker or lighter depending on which direction it is placed. The lighter look is very muted--the pictures on the website show the darker look. It is not thick, but it is very soft. I have it on carpeting, so the thickness is not an issue. I would definitely recommend this rug. It arrived very quickly and had a bag and labels for an easy return in case you need it. August 19, 2013
Beautiful Rug I ordered this rug in the 8X10 size for the family/living room of a vacation condo. I first ordered the sample, which I highly recommend doing. It is really beautiful and makes the whole room come together. The primary color is blue/green which is what I needed. The pile is not too high. My only complaint is that I could have used a 9X12 and it is not available in that size. A decorator had shown me a larger, Persian, hand knotted rug that was $7,000 plus, so I thought the price was very reasonable! September 18, 2012
Perfect! This rug is exactly what I was hoping for. I have a lovely Persian rug in my master bedroom in soft colors, and I wanted to find a rug to coordinate with it, without having to spend what a real Persian would cost. This rug is perfect. The colors are soft and muted, very close to the photos on the Ballard website, and give the look of a faded oriental. My husband also thinks it looks great and is very happy with the price. November 8, 2013
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Product:RT240-Allure Hand Knotted Rug