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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 14 reviewers.
Rated 5 out of 5 by Great Product - Great Value Excellant! this is my 3rd indoor outdoor rug from Ballard and I highly recommend each of them. They are easy to clean, soft on your feet and very attractive. I actually use them in my kitchen and laundry room. I will probably order a much larger one for our patio to use under our furniture. The colors are true and I haven't had any issues with slipping, and I don't use a rug pad. July 18, 2015
Rated 5 out of 5 by I love every item I have purchased at Ballad Designs. Affordable Excellence. I have put off home decorating because of budget restraints. I want nice things ! Ballard Designs has made it possible for me to afford unique and good quality decorations. And convenient too! They deliver straight to my doorstep! June 21, 2015
Rated 2 out of 5 by The quality of the rug was good but the color was not red. I ordered a red rug. Was happy to find a round rug. When it arrived it was not red but a rust color. Needed for an event so I did not return but clashes with the red outdoor sofa. I did contact customer service for the color problem. May 29, 2015
Rated 5 out of 5 by Nice, Bright Runners Very bright and attractive runners that helped brighten up my laundry area. Well made and durable and think they will stand up to wear from both us and the dogs. November 13, 2014
Rated 4 out of 5 by good rug but not the color on-line Nice rug. We use it beneath our dog's bed in the house. The color of the "red" rug is more burgundy/dark red. The color on-line looks like a brighter red. September 8, 2014
Rated 5 out of 5 by Great looking I am enjoying this rug on my front porch. it looks great. July 3, 2014
Rated 4 out of 5 by A pleasant surprise! I am using this rug in my family room to handle traffic from 2 young kids and a dog. I would definitely buy this rug again. It is surprisingly soft! The only negative I see right now is that it needs to relax from being rolled up for so long. From my experience with the brown, don't expect very saturated strong color in the rug. The brown has a very mottled indoor/outdoor look (e.g. the woven polypropylene has a bit of a washed look). I chose this because of the other good reviews, glad I did! December 13, 2013
Rated 5 out of 5 by just what I wanted! The pattern is great and the texture is soft underfoot. Lovely. November 14, 2013
Rated 4 out of 5 by This rug was what we needed. We needed a rug for living area at a lake house. Texture is nice for indoor/outdoor purposes. The color is good and very close to photo provided. October 21, 2013
Rated 5 out of 5 by The look and quality of this product is great! I was so happy with the size and color that I ordered another one. July 13, 2013
  • 2016-08-12 T11:21:17.802-05:00
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Product:RW225-Allover Trellis Indoor/Outdoor Rug

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