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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Allen Stool 4.7 5 78 78
Love these stools! They arrived and were exactly as pictured online and are of good quality. February 13, 2013
Love it... Bought this stool for my kitchen that was recently renovated. I needed a stool that was adjustable so it can float from the bar height desk to the counter height island. Overall, it is a wonderful piece of furniture at a good price. I even had the tops resanded and stained to match my dark oak floors and it looks awesome! November 8, 2012
Best Barstools I've Found I love these! Durable, cat-proof, spill-proof, & adjustable. They do not have a wide base so are perfect for small spaces. What's not to love? My only wish is that these went to a 32" height rather than stopping at 30". Otherwise perfect. November 18, 2012
I'm hard to please - and I'm pleased with these stools. These stools were a pleasant surprise. The quality was even better than I had expected. They have a lovely vintage look and are well crafted. November 30, 2012
Great Design Stool arrived assembled, so it could be used right away. Great pecan finish on wood top. Although we ordered it for my husband to use with his garage work bench, it is nice enough for interior use. Designed well, and very sturdy construction. Seemed a bit overpriced, but nothing else came close as far as an adjustable height stool. Very happy with our choice. October 15, 2012
Adjustable height We love the Allen stool. They sit under our kitchen island and can adjust to the height needed for our grandkids, and adults,too. November 26, 2012
Excellent construction; comfortable seating! I am very pleased with the purchase of these two bar stools. They are heavy weight and well constructed. I love the way they look in my kitchen! November 18, 2012
Great stool The stool has a great industrial look and fits in our kitchen perfectly. It's very comfortable and was exactly what we were looking for at a good price. I would definitely recommend this stool! October 15, 2012
looks even better in person I needed an extra stool for the kitchen and decided to purchase 2 of the Allen stools, one for the kitchen and another for the laundry room. They are perfect! October 19, 2012
This stool is just as good as it looks online. I'm very happy with the Allen Stool. We ordered 3 for our island counter and love them. The quality is great and the style as well. Ballard has done it again. October 15, 2012
Great style & value. Blends well with many decor styles Casual elegance! Great style & value. Blends nicely with my coastal decor style & antiques. Received many compliments during the six weeks they have been @ my kichen island. October 12, 2012
Sturdy, high quality Wood on seat is especially attractive and satin smooth. Solid rubber pads on feet are good on hardwood floors. Seat is stable even when cranked up high. October 8, 2012
This is a beautiful, sturdy and well-priced stool. I am very pleased. I was looking for an attractive, sturdy stool for my four kids. The Allen stool has exceeded my expectations. It is a great product. Thank you, Ballard Designs. October 6, 2012
Love my new Allen bar stools! I love my Allen bar stool's,very classy at a good price! They put a smile on my face every time I look at them:) October 7, 2012
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Product:ST293-Allen Stool