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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Allen Stool 4.8 5 98 98
Perfect Fit For My New Kitchen We are doing a remodel on our 1860's historic home and I can't wait to put these in our new kitchen. They will definitely be a perfect fit with our vintage look. April 9, 2015
Versatile style; great quality I bought these for our ski-lodge-style finished basement. Because you can adjust the height so easily, they have multiple uses and serve as extra seating when the teenage boys are playing video games or watching each other play ping pong, around the dining table, and at the kitchen peninsula. They are light enough to pick up and move but heavy enough not to topple over. I can't get over the quality for the price. The feet will not wreck your carpet or tile floor, still I added felt circles underneath the rubber foot protectors. I also added a satin clear coat to my wooden seats because kids will likely come in from the pool and sit on them with wet bathing suits, but that was a choice and not a necessity. Goes really well with a variety of metals. It's not black, not gray, not copper or bronze. The metal is a dark color that works with everything and anything. March 31, 2015
Sturdy and beautiful!! We recently purchased 3 of these stoolls!! Arrived in 2 days!!They are beautiful!! Very heavy and sturdy... I have the bruise on my foot to prove it!!! Highly recommended !!! February 15, 2015
Industrial Chic Design These stools, with and w/o the backrest, are cute as can be and go well in our home which is in an old fabric mill. The base is very sturdy and the seat is rustic in appearance but finished well. They do feel a bit wobbly on the screw mechanism but the adjustment feature is very nice. January 12, 2015
This product is very sturdy and unique I am very happy with the Allen stools- they are very sturdy and unique. My friends were very impressed January 1, 2015
Perfect! We bought two for my husband's "Pub" and are ordering three more while they're on sale. Love that you can adjust the height. December 23, 2014
Industrial Design The Allen Stool looks great in our family room / kitchen counter. It has the industrial look that we were looking for but not too much that it belonged in the garage. December 7, 2014
Allen Stools I have been admiring these stools for some time and finally, I gave in and purchased 5 off them. I am so glad. They are very sturdy, adjust to various heights, and well crafted. I am extremely pleased with them and their rustic look. November 23, 2014
Great Vintage look stool I love this stool. Just what I was looking for as I start to remodel my kitchen. Got 3 for counter/bar & they add such a great feel to the room- especially with my 1930s Wedgewood Stove. Well made- love the spin around seats. November 19, 2014
Great product! I bought this stool for the end of my counter. Since we don't have an island, it is a spot for someone to sit and chat while I am cooking. It is well designed and sturdy. The metal has a nice smooth finish. The wood is a little darker than I thought but is nice quality. I prefer that it is not varnished. November 13, 2014
Shopping These are good -looking, sturdy , comfortable & functioning eclectic counter stools that can be used with many different decors. November 1, 2014
Perfect for our new lake house! These stools have exactly the look I wanted for our new lake house with a comfortable, natural, rustic feel. The ample weathered wood seat allows an adult to sit comfortably and securely even when fully raised. The wider leg base makes them sturdy so they won't topple easily which is especially important for children. Arrived quickly and appropriately packaged in perfect condition. I am more than pleased! October 5, 2014
Charming and useful I needed another perch for my kitchen and, since I was unable to match my Restoration Hardware bar stools, I decided to go with something totally different. The Allen Stool is perfect because it complements the existing stools, fits in with my classic white and brown decor and can be raised, lowered or moved as needs dictate. The only person who loves it more than me is my grandson who has discovered that it is the only seat in the kitchen that spins. Another great Ballard's buy! October 5, 2014
Rustic and inviting I have been looking for the perfect stools for our kitchen for a couple years now and couldn't be happier with these. I was worried they might look industrial and cold, but they're warm, inviting and relate well to our Tuscan/rustic decor in the kitchen area. The kids find them fun to spin on and they're comfortable and roomy enough for large men. They're versatile in case you need extra counter seats, just spin them down to size. They can be stained, yet we like as they came. The metal is not too dark and not too light- it can relate to bronze, black or stainless accents. They're gorgeous, reasonably priced and I get compliments on them all the time. They shipped fully assembled and were packaged well. After this purchase, I'm now a big fan of BD. September 23, 2014
Sturdy with solid seating which swivels up or down. These stools are perfect for our home. We have an eclectic assortment of family pieces, and these stools blend beautifully with those furnishings. Slightly industrial, slightly vintage-looking - exactly the style and quality I had hoped. August 18, 2014
Perfect for rustic kitchen Antique style with wood and black iron looks perfect in farmhouse kitchen. Comfortable seating with adjustable heights. August 7, 2014
Suggest Light Use - Metal Bent I bought three of these stools. After one year of light use one of the stools has a crooked seat (appears the metal is bent). Nobody weighing more than 180lbs has ever sat on them and they are only used on the bottom setting so I can't call these "heavy duty". The look is very nice though. I don't regret buying them for the price (on sale) but I think if you are looking for something to have forever, or if you expect any big men to sit on them, this is not the stool for you! May 18, 2014
exceeded all expectations Nervous when ordering but these stools turned out to be perfect and added tremendously to the decor. May 11, 2014
perfect for what we needed i've had these for a month now and they're exactly what we needed. they're sturdy, and more comfortable than what i thought. true the foot bars aren't as comfortable for bare feet but a very minor issue. I will probably end up staining the tops darker as right now we have about 4 types of different wood in the kitchen. overall a great product, came quickly, no assembly, sturdy May 7, 2014
High quality and good looking The stools have received plenty of compliments and they go great in my loft. April 21, 2014
Love them! This is the first time I've ordered with Ballard Designs and am impressed. The stools came three days after ordering, they were packaged well, solid and beautiful. Not cheaply made at all. I love the vintage look and they fit perfectly in the decor. Thank you for a fantastic transaction. I will be a repeat customer. March 21, 2014
My art stool I was extremely pleased with the quality and overall design of the stool. I am using it in my painting studio and it is perfect !!! March 21, 2014
great for my studio I have been searching for a solid functional stool for some time and after and exhaustive on line search found Ballard and this stool and decided to give it a try. An expensive stool for an art studio, but still, it has the comfort and the design, and it's build solid. Excellent product - I might buy another. March 4, 2014
Nice bar stools Sturdy design, good quality, not too heavy so they are easy to push under the counter, seat is not too big either, perfect for the occasional need to sit at the counter. Seat slightly wobbles as expected since it sits on a spindle. Sturdy packaging. February 20, 2014
The product is high quality and great features. I love the quality of the proudct, the functionality, and the look. These stools are adjustable to any height. I have 3 of them now and plan on purchasing more. February 12, 2014
Just as shown in the catalog The stool is just what we wanted and is just like shown in the catalog. February 3, 2014
Versatile and good-looking I love this stool and I suspect I use it in in more ways than most people. I selected the backless version because it takes up almost no visual space, tucking neatly beneath the overhang of my small kitchen island. The seat is comfortable but I wish the pecan had a slightly darker stain -- it looks a bit too new for the industrial-style metal framework. I imagine it will darken with age and use, though. The height adjusts easily with a simple screw. I should mention that my apartment is rather small and includes a fiber studio with weaving looms, spinning wheels and sewing equipment. There simply isn't room for furniture that doesn't work hard. I use this stool at full height for breakfast and food prep at the kitchen island. Swiveled way down, it's a perfect spinning stool. Midway, it works for sewing, weaving or desk work. And it looks very stylish doing all these things. I am thinking about getting a second one.... February 2, 2014
Love these stools! We looked for several months for stools that would look good and be comfortable. We found them!! January 18, 2014
Love these unexpected stools! I was looking for something different when I started searching for barstools. I have traditional cabinets, but didn't want traditional barstools. When I saw these I knew they were it! Love that they are adjustable, the seat is the perfect size to accommodate everyone, and they aren't bulky. November 20, 2013
So happy with these stools! Love the adjustable height, the look and the comfort of these stools. I highly recommend them. My neighbor saw them and ordered 5 for her house. They came super fast and required no assembly...Great price as well! November 14, 2013
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