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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Allen Stool 4.7 5 83 83
Not perfect, but still very good First the criticisms: the footrest is very narrow on top and rather uncomfortable on bare feet. With shoes on it's fine. On the side of the seat, a metal band wraps around and has a sharp edge where the seam is. It could grab onto your skin or clothes so I will try to cover it or fix it somehow. Lastly, the wood seat is fine, but a little dry and bland looking. I sanded it and oiled it with Watco Danish Oil and it looks so much better - it brought out the richness and depth of the wood. Despite these slight criticisms, I love the stool and feel it is well-made and a good value. Very happy with purchase September 21, 2012
Great Stool! Love these stools! I was looking for a stool with a somewhat industrial look without a giant price tag and these really fit the bill. Very sturdy and great looking too! September 21, 2012
Great stool for price The allen stool arrived protectively packaged, fully assembled, undamaged. Love the transitional look, height is adjustable, though we leave it at one position. Finishes are exceptional. Would recommend product! September 17, 2012
I love these bar stools! It took a while to get these bar stools but they were worth the wait! They are just as nice as the photos, are well made, very sturdy and fit perfectly under the Breakfast Bar. I love that they can be adjusted with just a few spins up or down so that they are comfortable for anyone. September 16, 2012
Old world charm and very sturdy I love these stools. They have an old world look and are very attractive. They are also easily adjustible by height and are very sturdy. They are heavy enough that you feel stable while sitting on them. They exceeded my expectations. September 16, 2012
Met all expectations Love the Allen Stools. Love the look and feel. Have had them a short time, but except them to wear well and age beautifully. September 16, 2012
rustic stool is perfect My stool arrived in beautiful condition. It is ideal for my kitchen and sits next to the butcher block island for use. September 16, 2012
great product Love my stools so much I ordered another. You wont be disappointed. August 27, 2012
Fabulous in our coastal cottage After a thorough search in stores and online these were our choice for best design at a reasonable price. We barely had them out of the box and guests for the 4th of July were trying them out and complimenting us. The stools look especially well with our cabinets (teak stained mahogany). Also, bottom line, they are very sturdy. August 16, 2012
These Stools are exactly what I was looking for. The quality is excellent; the stools are sturdy. I am very pleased. These Stools are exactly what I was looking for. The quality is excellent and the stools are sturdy. I am very pleased. August 15, 2012
I am very happy with my stools. I love these stools! The design and comfort are wonderful. My only issue! is that one stool (of four) has a sharp bit at the seam around the seat. I am looking into having this fixed locally rather than sending back. It is too big to send back for such a small issue. The wood seat is so nice. They really are better than expected. I would definitely reccomend them. August 10, 2012
Great Stool Received this stool after a 3 month back order. Worth waiting for. Gave it to my husband as a birthday present and he thought it was great! July 3, 2012
Allen Stools These Allen Stools are gorgeous, I have received so many compliments on them, they have such a classic, vintage charm, I would most definitely purchase them again! July 2, 2012
perfect adjustable stool for my down-sized retirement living All three of my kids have tried to spirit away these stools! Everyone who sees them loves them! July 1, 2012
Great stools with personality I just redid my kitchen and needed stools for the center island. Matching upholstered stools was difficult and I was trying to avoid custom upholstery. I found these stools and they really look good. My kitchen has distressed wood floors and cabinets with stainless appliances and they fit in. They're comfortable enough with the wood seat and seem sturdy and well made. I get a lot of compliments on them and like that they're a little unexpected and vintage looking. I wish there was a matching chair for the desk. July 1, 2012
Better than the photo I love this stool. It is great quality and rather weighty. It has a nice, solid, thick piece of wood for the seat and is quite comfortable. Love that you can raise or lower the seat height and that it swivels, but the seat does not feel loose or floppy. The style would go with many styles of decor. June 6, 2012
Love it! The Allen Stool is even better in person than it was in the catalog. It looks perfect in the space I provided for it. This product and all the products I've ordered from Ballard's over time have been winners. Thanx. April 14, 2012
great stools the stools are great looking,and very well made..they add quite an extra touch to our kitchen..we bought 2 and now people are staying in the kitchen as we cook and "hangin out" on the 2 that we bought.. April 14, 2012
Great looking stool! We love these stools!!!! I've looked at other brands with a similar style stool, and they all had bad reviews (not sturdy, flimsy, poor quality). Since there were no reviews on these, I simply took a chance and am very happy with my choice! They are Very sturdy and strong. No worries about it toppling over. The seat is a nice size, ever for a larger rearend! I have two small children and was concerned about the spin feature, but at the lowest level I can make it tight enough where they can't spin themselves into a frenzy. Can't say enough great things about them!!! March 25, 2012
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