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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Allen Stool 4.8 5 94 94
Perfect Fit For My New Kitchen We are doing a remodel on our 1860's historic home and I can't wait to put these in our new kitchen. They will definitely be a perfect fit with our vintage look. April 9, 2015
Versatile style; great quality I bought these for our ski-lodge-style finished basement. Because you can adjust the height so easily, they have multiple uses and serve as extra seating when the teenage boys are playing video games or watching each other play ping pong, around the dining table, and at the kitchen peninsula. They are light enough to pick up and move but heavy enough not to topple over. I can't get over the quality for the price. The feet will not wreck your carpet or tile floor, still I added felt circles underneath the rubber foot protectors. I also added a satin clear coat to my wooden seats because kids will likely come in from the pool and sit on them with wet bathing suits, but that was a choice and not a necessity. Goes really well with a variety of metals. It's not black, not gray, not copper or bronze. The metal is a dark color that works with everything and anything. March 31, 2015
Sturdy and beautiful!! We recently purchased 3 of these stoolls!! Arrived in 2 days!!They are beautiful!! Very heavy and sturdy... I have the bruise on my foot to prove it!!! Highly recommended !!! February 15, 2015
Industrial Chic Design These stools, with and w/o the backrest, are cute as can be and go well in our home which is in an old fabric mill. The base is very sturdy and the seat is rustic in appearance but finished well. They do feel a bit wobbly on the screw mechanism but the adjustment feature is very nice. January 12, 2015
  • 2015-04-18T08:13:09.465-05:00
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Product:ST293-Allen Stool
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