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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Allen Stool 4.8 5 102 102
High quality stools I could not be happier with these stools. They are sturdy and beautiful, and they adjust easily to accommodate adults or children. I agree the wooden seat is a little dull at first, but a simple wipe of Old English for Dark Wood brought out the rich wood tones. They suit our modern/loft/vintage dining room style perfectly. And no assembly required - a plus! December 22, 2012
Fun, eclectic style. I was a bit unsure about this purchase, at first, without having an opportunity to actually sit on the Allen Stool. It turns out to be a sturdy and comfortable piece. I have two at my kitchen island and company naturally gravitate over and sit on them to talk, or observe the work going on in the kitchen. The Grandkids love them, because they can adjust the seat height and watch Papa make them special treats! December 17, 2012
I'm hard to please - and I'm pleased with these stools. These stools were a pleasant surprise. The quality was even better than I had expected. They have a lovely vintage look and are well crafted. November 30, 2012
Adjustable height We love the Allen stool. They sit under our kitchen island and can adjust to the height needed for our grandkids, and adults,too. November 26, 2012
Best Barstools I've Found I love these! Durable, cat-proof, spill-proof, & adjustable. They do not have a wide base so are perfect for small spaces. What's not to love? My only wish is that these went to a 32" height rather than stopping at 30". Otherwise perfect. November 18, 2012
Excellent construction; comfortable seating! I am very pleased with the purchase of these two bar stools. They are heavy weight and well constructed. I love the way they look in my kitchen! November 18, 2012
Love it... Bought this stool for my kitchen that was recently renovated. I needed a stool that was adjustable so it can float from the bar height desk to the counter height island. Overall, it is a wonderful piece of furniture at a good price. I even had the tops resanded and stained to match my dark oak floors and it looks awesome! November 8, 2012
Perfect stools! The Allen stools are beautiful and comfortable. I have had many compliments on them. They arrived fully assembled and ready to use. We especially liked that the height is adjustable. I looked all over the internet for something like this. They are very sturdy and well built. October 19, 2012
looks even better in person I needed an extra stool for the kitchen and decided to purchase 2 of the Allen stools, one for the kitchen and another for the laundry room. They are perfect! October 19, 2012
Excellent stool-very solid When I ordered these stools I knew the finish on the top and the metal were not to my taste. I sanded the tops and applied a cherry danish oil finish,which brought out some beautiful wood grains and help to blend with my amber looking mid century Heywood Wakefield pieces. I painted the metal in a black satin and purposely left some of the gun metal finish to poke through here and there to give them a real vintage look. Don't be afraid to make something your own! Very happy. October 18, 2012
Great stool The stool has a great industrial look and fits in our kitchen perfectly. It's very comfortable and was exactly what we were looking for at a good price. I would definitely recommend this stool! October 15, 2012
This stool is just as good as it looks online. I'm very happy with the Allen Stool. We ordered 3 for our island counter and love them. The quality is great and the style as well. Ballard has done it again. October 15, 2012
Great Design Stool arrived assembled, so it could be used right away. Great pecan finish on wood top. Although we ordered it for my husband to use with his garage work bench, it is nice enough for interior use. Designed well, and very sturdy construction. Seemed a bit overpriced, but nothing else came close as far as an adjustable height stool. Very happy with our choice. October 15, 2012
Great style & value. Blends well with many decor styles Casual elegance! Great style & value. Blends nicely with my coastal decor style & antiques. Received many compliments during the six weeks they have been @ my kichen island. October 12, 2012
Sturdy, high quality Wood on seat is especially attractive and satin smooth. Solid rubber pads on feet are good on hardwood floors. Seat is stable even when cranked up high. October 8, 2012
Love my new Allen bar stools! I love my Allen bar stool's,very classy at a good price! They put a smile on my face every time I look at them:) October 7, 2012
Love the adjustable height! We just re-modeled our kitchen and made our island slightly taller than the standard so the adjustable height was just what we needed. They look awesome too. The pecan wood is really nice. October 6, 2012
This is a beautiful, sturdy and well-priced stool. I am very pleased. I was looking for an attractive, sturdy stool for my four kids. The Allen stool has exceeded my expectations. It is a great product. Thank you, Ballard Designs. October 6, 2012
Nice stool in this price range Nice stools overall. We shopped around a lot and even bought a different set so we could compare to these when they arrived. The wood was dull with a bit of a yellow undertone and didn't blend well in our cherry kitchen. I applied a deep brown hickory stain and satin poly and they now look much richer and finished. One of the stools has a place with uneven threads apparently because it gets hard to turn the seat every so often. Since we won't be adjusting them routinely, it is not an issue for us. Although I suspect it might be if you have kids that want to spin on them. They are solid, sturdy stools. No regrets. September 28, 2012
Not perfect, but still very good First the criticisms: the footrest is very narrow on top and rather uncomfortable on bare feet. With shoes on it's fine. On the side of the seat, a metal band wraps around and has a sharp edge where the seam is. It could grab onto your skin or clothes so I will try to cover it or fix it somehow. Lastly, the wood seat is fine, but a little dry and bland looking. I sanded it and oiled it with Watco Danish Oil and it looks so much better - it brought out the richness and depth of the wood. Despite these slight criticisms, I love the stool and feel it is well-made and a good value. Very happy with purchase September 21, 2012
Great Stool! Love these stools! I was looking for a stool with a somewhat industrial look without a giant price tag and these really fit the bill. Very sturdy and great looking too! September 21, 2012
Great stool for price The allen stool arrived protectively packaged, fully assembled, undamaged. Love the transitional look, height is adjustable, though we leave it at one position. Finishes are exceptional. Would recommend product! September 17, 2012
I love these bar stools! It took a while to get these bar stools but they were worth the wait! They are just as nice as the photos, are well made, very sturdy and fit perfectly under the Breakfast Bar. I love that they can be adjusted with just a few spins up or down so that they are comfortable for anyone. September 16, 2012
Old world charm and very sturdy I love these stools. They have an old world look and are very attractive. They are also easily adjustible by height and are very sturdy. They are heavy enough that you feel stable while sitting on them. They exceeded my expectations. September 16, 2012
Met all expectations Love the Allen Stools. Love the look and feel. Have had them a short time, but except them to wear well and age beautifully. September 16, 2012
rustic stool is perfect My stool arrived in beautiful condition. It is ideal for my kitchen and sits next to the butcher block island for use. September 16, 2012
great product Love my stools so much I ordered another. You wont be disappointed. August 27, 2012
Fabulous in our coastal cottage After a thorough search in stores and online these were our choice for best design at a reasonable price. We barely had them out of the box and guests for the 4th of July were trying them out and complimenting us. The stools look especially well with our cabinets (teak stained mahogany). Also, bottom line, they are very sturdy. August 16, 2012
These Stools are exactly what I was looking for. The quality is excellent; the stools are sturdy. I am very pleased. These Stools are exactly what I was looking for. The quality is excellent and the stools are sturdy. I am very pleased. August 15, 2012
I am very happy with my stools. I love these stools! The design and comfort are wonderful. My only issue! is that one stool (of four) has a sharp bit at the seam around the seat. I am looking into having this fixed locally rather than sending back. It is too big to send back for such a small issue. The wood seat is so nice. They really are better than expected. I would definitely reccomend them. August 10, 2012
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