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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 123 reviewers.
Rated 2 out of 5 by Height adjustment inaccurate Stools were described in the specifications as adjusting from 26". However, they adjust from 30". Therefore, they do not work with the table where I had hoped to use them. Very disappointed. September 23, 2016
Rated 1 out of 5 by Broke Easily, Wobbly I ordered four of these stools and they look great, but all four broke within one month. There is a screw on the bottom that provides that height adjustment, and it keeps falling off the bottom of the stool. The stools just spin and spin and strip the screws. The stools are also very wobbly. I sadly returned all four stools. September 18, 2016
Rated 5 out of 5 by Sturdy and beautiful While these are more expensive than other options, we found the quality to be well worth the cost. They are beautiful, sturdy, and well designed. Others that cost less from other stores were not as well constructed. September 16, 2016
Rated 5 out of 5 by Great industrial look They come assembled, big plus. Love the look. Swivel seats July 23, 2016
Rated 4 out of 5 by Really happy with this stool! Shopped for ages for new barstools... finally settled on these and was not disappointed. June 23, 2016
Rated 5 out of 5 by Great look and value Love the look of this industrial stool! Great Value for this stool! March 15, 2016
Rated 4 out of 5 by Too Short for Raised Counter I had hoped this was the one. We made our counters extra high when building our island (super tall family) and want new stools now that our kids are older. Please make this spin higher in the next design. There is a need for this and it wouldn't have to change the design in other ways. Otherwise, great stool. January 16, 2016
Rated 5 out of 5 by Great stool! We love our new stools! The stools are very sturdy and comfortable to sit on. We highly recommend them! December 28, 2015
Rated 5 out of 5 by Great Product Nice, sturdy stool. I was fortunate to pick two of them up in the showroom. Very happy with my purchase! December 7, 2015
Rated 5 out of 5 by Perfect for my new kitchen I just re-did my kitchen and wanted to add a little rustic touch to the design and these stool are perfect!!! great color and the height is just right around my island. I ordered three and get so many compliments. November 27, 2015
Rated 5 out of 5 by Professional service and good quality merchandise. I have never been disappointed when receiving Ballards goods. Ballards ships items promptly (very important) and packages well. I receive compliments on the merchandise and then questions on where I got the items. The regular sales provide another incentive to always check for any savings. October 28, 2015
Rated 5 out of 5 by This product fits in nicely to our newly remodeled kitchen. I was very hesitant ordering these stools without trying them out. However, I decided to take a chance because I truly liked the looks of them. They were delivered in less than a week, and I was not disappointed. They are the perfect touch to our newly remodeled kitchen. October 26, 2015
Rated 5 out of 5 by great buy Purchased a pair for my new kitchen. They are sturdy and solid as all other reviewer described. Highly recommend. October 19, 2015
Rated 5 out of 5 by Great Value for Quality Product! These are a great value for a quality product. They are also sturdy and adjustable height stools for any size. I'd been looking at this style of barstool for quite awhile since they can be expensive when replacing several at once. I've looked at several different vendors looking for ones that would be sturdy (safe) enough and these fit the bill entirely. Very satisfied with my purchase. September 23, 2015
Rated 5 out of 5 by Great quality and beautiful I absolutely love these stools. I ordered two for my counter-height island and they adjust to accommodate the tall adults and the small children. They are quite heavy and do not tip over when the children climb on them, which is a huge bonus. The wood is a very muted brown, as though it sat in the sun and weathered nicely. The feet are rubber-ish but they are wide enough to attach protectors if desired. They are just gorgeous to look at. The seats do wobble very slightly if extended towards the upper height, but it is not enough to feel rickety or unsafe; they still feel very sturdy. I would not hesitate to buy again. September 20, 2015
Rated 4 out of 5 by Love the style finishes lacking Love BD one of these bar stools came with the top metal ring detached we repaired wooden tops DO need a protective coating...dont use until sealed. Lately quality control has been lax everything I receive 1 of 3 will have some type of factory "flaw" ...usually repair get out my paint brushes & touched up the finish/poor quality control at the factory. So I suggest open immediately as I wasn't ready for the items yet but bought ahead based on sales/discounts. That said I DO keep ordering & just placed another HUGE order cuz just love their style! September 9, 2015
Rated 2 out of 5 by Quality Is Not Nearly As Good As It Was I bought two of these stools a couple years ago and loved them. I recently ordered a third and the quality is not nearly as nice as it was. I'm keeping it so I have a matching set, but am so disappointed in the look and feel of third stool. August 5, 2015
Rated 5 out of 5 by Bar stools for Wine Room Well made stools - easy to adjust height. Look perfect in our wine room next to our wine barrel table! We highly recommend this product. June 14, 2015
Rated 5 out of 5 by love the look Love the look of these stools at our bar and the fact that the height is adjustable. Like some other reviewers, I did add a couple of coats of clear poly, both for protection and because I thought the wood looked dull and dry without it. June 2, 2015
Rated 5 out of 5 by Allen Stool is great I looked at quite a few stools that were less expensive - but the quality difference is incredible. This stool is extremely well made and very attractive. There is a little movement when the seat is turned all the way up but the feeling is still very secure. I love being able to turn around in my kitchen during prep. Great place to sit and read recipes as well as sip a glass of wine at the kitchen counter. The stool came quickly and was packaged really well for delivery. All in all, I am quite happy with this stool. May 27, 2015
Rated 5 out of 5 by Love them We just remodeled our kitchen and these chairs make a great addition to our island.. Stool height is adjustable and works great. May 27, 2015
Rated 5 out of 5 by Fabulous I bought 2 stools for L-shaped kitchen island that isn't built for people sitting at. I wanted something smaller, easy to move if I wanted them out of the way. These are perfect! Love the look of them and the they are adjustable. My husband even likes them. We use them way more than I thought we would. May 24, 2015
Rated 5 out of 5 by Sturdy These barstools are perfect. They are sturdy, and go with about any decor. I would recommend them. May 23, 2015
Rated 5 out of 5 by Great Quality... Industrial and Warm!!! I, like many people was on what felt like the eternal search for the "right" stools for our kitchen. After buying four sets of other stools and sending them back, I found the Allen Stool! It is the right mix of industrial, but has a warm inviting feel. We needed something with a smaller footprint to tuck under the counter and these are perfect. I also needed something easy to clean( four year old and loads of friends). Ps... The height adjustment is great and the spinning was a hit! The stools are very stable and don't feel like they will topple over easily. I will mention that we needed a darker colored seat so I did stain the seat and apply polyurethane, very easy to do. The original color was lovely, but did not coordinate well in our kitchen. I was delighted that Ballard offered these and at a Bring Home Ballard price:) May 16, 2015
Rated 4 out of 5 by industrial design is exactly what I expected The bar stools were exactly as I expected them to be. they have a vintage charm as I was looking for. April 20, 2015
Rated 5 out of 5 by Perfect Fit For My New Kitchen We are doing a remodel on our 1860's historic home and I can't wait to put these in our new kitchen. They will definitely be a perfect fit with our vintage look. April 9, 2015
Rated 5 out of 5 by Versatile style; great quality I bought these for our ski-lodge-style finished basement. Because you can adjust the height so easily, they have multiple uses and serve as extra seating when the teenage boys are playing video games or watching each other play ping pong, around the dining table, and at the kitchen peninsula. They are light enough to pick up and move but heavy enough not to topple over. I can't get over the quality for the price. The feet will not wreck your carpet or tile floor, still I added felt circles underneath the rubber foot protectors. I also added a satin clear coat to my wooden seats because kids will likely come in from the pool and sit on them with wet bathing suits, but that was a choice and not a necessity. Goes really well with a variety of metals. It's not black, not gray, not copper or bronze. The metal is a dark color that works with everything and anything. March 31, 2015
Rated 5 out of 5 by Sturdy and beautiful!! We recently purchased 3 of these stoolls!! Arrived in 2 days!!They are beautiful!! Very heavy and sturdy... I have the bruise on my foot to prove it!!! Highly recommended !!! February 15, 2015
Rated 4 out of 5 by Industrial Chic Design These stools, with and w/o the backrest, are cute as can be and go well in our home which is in an old fabric mill. The base is very sturdy and the seat is rustic in appearance but finished well. They do feel a bit wobbly on the screw mechanism but the adjustment feature is very nice. January 12, 2015
Rated 5 out of 5 by This product is very sturdy and unique I am very happy with the Allen stools- they are very sturdy and unique. My friends were very impressed January 1, 2015
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Product:ST293-Allen Stool

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