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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Furniture
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Allen Stool 4.7 5 83 83
Perfect for our new lake house! These stools have exactly the look I wanted for our new lake house with a comfortable, natural, rustic feel. The ample weathered wood seat allows an adult to sit comfortably and securely even when fully raised. The wider leg base makes them sturdy so they won't topple easily which is especially important for children. Arrived quickly and appropriately packaged in perfect condition. I am more than pleased! October 5, 2014
Charming and useful I needed another perch for my kitchen and, since I was unable to match my Restoration Hardware bar stools, I decided to go with something totally different. The Allen Stool is perfect because it complements the existing stools, fits in with my classic white and brown decor and can be raised, lowered or moved as needs dictate. The only person who loves it more than me is my grandson who has discovered that it is the only seat in the kitchen that spins. Another great Ballard's buy! October 5, 2014
Rustic and inviting I have been looking for the perfect stools for our kitchen for a couple years now and couldn't be happier with these. I was worried they might look industrial and cold, but they're warm, inviting and relate well to our Tuscan/rustic decor in the kitchen area. The kids find them fun to spin on and they're comfortable and roomy enough for large men. They're versatile in case you need extra counter seats, just spin them down to size. They can be stained, yet we like as they came. The metal is not too dark and not too light- it can relate to bronze, black or stainless accents. They're gorgeous, reasonably priced and I get compliments on them all the time. They shipped fully assembled and were packaged well. After this purchase, I'm now a big fan of BD. September 23, 2014
Sturdy with solid seating which swivels up or down. These stools are perfect for our home. We have an eclectic assortment of family pieces, and these stools blend beautifully with those furnishings. Slightly industrial, slightly vintage-looking - exactly the style and quality I had hoped. August 18, 2014
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Product:ST293-Allen Stool
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