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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Allen Stool with Back Rest 4.5 5 54 54
Arrived with finish flaws I was interested in these stools for their rustic and slightly industrial look and the fact that they receive positive reviews. Unfortunately, the product has a flaw that is only mentioned in a minority of reviews - the finish is prone to scratching which reveals silver metal underneath the black paint. We ordered 3 stools and they each arrived with visible damage to the finish in several areas. It's beyond the usual "distressed" look. Part of the problem is the way they are packed for shipment. The cardboard rubs on the exposed parts of the stool and wears the finish away. You could use black paint or a black marker as cover up, but why should you have to do that for a new item? I waited 3 weeks for replacements from Ballard and they arrived scratched as well, much to our disappointment. The stools are fairly sturdy until the seat swivels and then they feel a bit unsteady and cheaply constructed. We ended up inspecting 6 different stools and found them to be of varying quality, including the wooden seats. I am bewildered by the 4 and 5 star reviews based on this experience. Due to the lower product quality personally experienced with this item and slow/unresolved customer service issues, I will not order from Ballard again. Think twice when it comes to form over function! December 20, 2014
Looks great at my bar! These barstools add just the right touch of industrial to my kitchen/breakfast room area. My granite countertops are black and tan so they match well, also. The comfort level is fine for me as I only sit in them occasionally. Love the fact that the height is adjustable. I ordered three stools. The backrest on one was bolted on crookedly, so I have sent it back for an exchange. The people at Ballard have been very nice to work with. November 12, 2014
Terrific, comfortable stools! Love these! They bring just the right industrial/old-fashioned touch we needed. Super comfortable with the flexible back rest and the foot rests at just the right height. November 2, 2014
High Quality Stool This stool is sturdy and worth the money! The wood on the seat is REAL, and the metal is authentic. A definite "must buy!" October 22, 2014
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Product:ST312-Allen Stool with Back Rest
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