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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Allen Stool with Back Rest 4.5 5 58 58
Beautiful bar stools I really love the look of these Allen stools, I think they look even better in person. Both, the wooden seat and the metal are high quality. The backrest tilts as you sit in it, for comfort...but, the stool wobbles a bit and I do wish the seat was little bit bigger. April 5, 2015
Stylish & Sturdy Love these stools. Sturdy & nice to have the adjustable height feature. Versatile & go with many different decorating styles. Cute online but even better in person. The only drawback is that the seat back sometimes swivels around & smacks into my granite countertop when we get off of the stools but that would be an issue with any swivel stool with a back. April 1, 2015
look just as pictured I am enjoying these stools....have had them a few weeks now and like them more each day. They arrived in less than a week and completely assembled. They work fine.....swivel feature is awesome. I like the round seat....more comfortable than square and the wood is not as cold as metal would be. My only complaint is that the bottom rim is not so comfortable on stocking feet....but having a foot rest is awesome. There is a little bit of "rocking" in the seat....probably due to the ability to turn down to a lower height....thought maybe it was a flaw, but all 3 stools have it, so i assume it is just the way it is....am used to it now. The 26" height is perfect for my island counter height. The design of them adds a nice industrial touch to my kitchen. March 8, 2015
terrific just what i was looking for in stools, great fit for the space and classy look and feel. would be perfect if some sort of good looking protective feet came with it for the hardwood floors. January 3, 2015
  • 2015-04-24T08:27:13.539-05:00
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Product:ST312-Allen Stool with Back Rest
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