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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 77 reviewers.
Rated 5 out of 5 by Great product! Love the look! The only problem I see is that the back hits the metal and makes a loud noise. May 21, 2016
Rated 5 out of 5 by Product was well made! Counter stools arrived in a timely manner, well packaged and in perfect condition. Stools look sleek and compliment my kitchen counter. I was so pleased with the counter stools that I have ordered the matching backless stools. I have recommended Ballard to my friends and family! May 16, 2016
Rated 1 out of 5 by Loved the look - to unstable Ordered (4) barstools, loved, loved the look of these. I had been looking for a long time for stools and these seemed to be the perfect match. I did read the other reviews stating they were unstable when the seat was screwed to counter height however there were so many "good" reviews I decided to take a chance. They arrived today on time and was so excited. I opened up one...first the seat is much smaller than they look in the catalog (got my tape measure and the width specs are for the base not the seat), they are very pretty, however once getting the seat to the proper height (about 3/4 to the top) they are VERY unstable. I am not a big person - actually on the small size - and the seat was wiggling and the stool was unstable. Now the good part - I called and spoke to a very nice customer service rep who walked me though sending these back. I then ordered another item that I believe/hope will be a better choice. They are almost twice the cost - I guess you get what you pay for. May 13, 2016
Rated 4 out of 5 by Good Stools First of all, I purchased 5 stools (one without the back rest) because my basement is an industrial décor. So these stools are perfect. What I'm not happy with is the way that the seat wobbles once I raised them to be higher, so that they would be the right height for my bar. The stools are fine if you leave them on the lowest height, but if you raise them, the seat tends to wobble. Overall, the stools are good and as pictured online. I'm glad I bought them on sale. I've included pics, because I'm a fan of pics when trying to pick out merchandise online. May 5, 2016
  • 2016-05-26 T07:51:23.064-05:00
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Product:ST312-Allen Stool with Back Rest

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