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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Allen Stool with Back Rest 4.4 5 68 68
Simple lines and stylish. We wanted kitchen stools that were simple in structure yet comfy enough to linger over morning coffee. Really like the platform for my feet and the swivel feature. These stools fit the character of the room but are not a focal point. July 12, 2015
Packaged ready to use I purchased two more of these stools to go with the first two I had. Received plenty of compliments and needed extra seating. Easily adjusts for short or tall people and the industrial style can fit with a lot of different design styles. Love my stools. July 9, 2015
Nice but expensive These are similar to my previous stools I owned (that were recalled from another store) so there are things I like about my old stools and things I like about these. I do like the foot rest on these and the back, although it seems a bit flimsy. I'm not impressed with the connection between the wood seat and the metal cuff that goes around the wood - some places are rough and not flush. Also, some of the finish is chipping off of the metal seat - so it looks like I'm going to have to ask for a replacement soon, on at least one of them. Serves it purpose, but for the price I wish the quality was better. June 14, 2015
poor quality and received damaged I ordered four of these for a pub table. The first one I opened was scratched on all four legs including the back rest. These were not just small chips or scratches they were all scratches about 6" long. The wood color of the seat was much lighter than appears in the pictures on the website. The adjustable seat was very wobbly. We were disappointed and sent them back the next day. June 4, 2015
  • 2015-08-11T10:25:45.604-05:00
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Product:ST312-Allen Stool with Back Rest
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