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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Furniture
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Allen Stool with Back Rest 4.5 5 51 51
High Quality Stool This stool is sturdy and worth the money! The wood on the seat is REAL, and the metal is authentic. A definite "must buy!" October 22, 2014
Look great but quality a little iffy These look great, but we have had to take 2 of them back and exchange them in the past year. We use them every day, but the nut/bolt keeps falling out of the bottom and once it is stripped, it cannot be fixed anymore. The other problem we had is the metal broke on the back and it came apart from the chair. Luckily Ballard has a great return policy and they are awesome about their returns. I am worried though what happens when they do not carry this model anymore. October 5, 2014
Good-looking and functional for our purposes. These two stools were purchased to sit at the end of a large granite countertop. They fit perfectly and the adjustable height is a plus, as is the backrest. September 28, 2014
Nice, but not great. These barstools are relatively well made and aesthetically compliment any industrial motif. However, I am disappointed in the purchase. They are somewhat small/petite and not as substantial as I would prefer. These are dwarfed in my large open floor plan, making them look a little on the "cheap" side. They would be much nicer if they had a wider seat and backrest. They are also not very comfortable. As mentioned, they have a small seat. Also, the metal around the bottom for the footrest is thin and digs into your feet. I have to put on slippers to use these stools. I bought these for my island counter which is a focal point of the main living area, and is where my family and visitors often sit. I don't feel they they are attractive or comfortable enough for such a prime location. I would return them if I still had the boxes and didn't care about the shipping costs. September 8, 2014
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Product:ST312-Allen Stool with Back Rest
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