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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Allen Side Table 3.6 5 5 5
Good looking, but.... It is impossible to make this table stable. It wobbles no matter how tight the bolts are. Its a good looking table but poorly constructed. The pieces that should hug the legs are crooked and therefore the legs move on the bolt. Photos show the unevenness. January 27, 2014
Great table! We were having a hard time finding an accent table that was a good height, and we were attracted to this one because it was attractive AND adjustable. It's a beautiful table, great quality, and fits our space perfectly (it's between two chairs). I have two young children, and I have no fears about them knocking it over because it's very heavy and sturdy. I would definitely recommend this table! February 1, 2014
Cool looking adjustable versatile heavy table - worth the price & wait. . I waited about 3 months for the table but it was worth the wait for me. I couldn't find another table I liked better during that whole time. I saw another reviewer mention the leg brackets and yes, they are not a perfect snug fit but by tightening the bolts and the balancers on the bottom of the legs I found the table to be sturdy and not wobbly at all. I rather liked how it doesn't look so perfect, adds to it's character without sacrificing performance. It definitely is a heavy table which I like with a energetic boy in the house. I don't think even an adult could knock it over. The packaging was great, best packaging of a product I ever received. It arrived all in one box. I think it took as long to unpack as it did to assemble. Super easy assembly too. The wood color is beautiful and the satin finish is so soft. It is made in India. I have it set at the lowest setting between our 2 leather large chairs in our living room. At the lowest setting it's height is 25 3/4 inches. At the tallest setting it's a height of 32 inches. It's definitely a piece that will last through the years with it's quality, style and versatility. June 27, 2014
Outstanding Table This is a beautiful and stylish table! I received it today and could barely push it inside from the porch. It is not a flimsy table! My husband easily put it together in about 20 minutes and was quite impressed with the quality and design. So much nicer than I thought it could be. I had a 20 percent discount but it is well worth the full price. January 27, 2014
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Product:MT104-Allen Side Table