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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Allegro Hand Hooked Rug 4.2 5 22 22
LOVE THIS RUG I put this rug in our formal dining room and it is perfect. It looks exactly as pictured online and it's soft on the feet. The pattern is so pretty. I am thinking about getting another one for our kitchen table and/or for our entryway. February 5, 2015
Just Perfect Love my new rug! Based on other's comments, I was unsure about ordering because many indicated the colors were different than what appears in the photos. It is definitely not as gold as it seems in two of the photos. I would suggest ordering the swatch as the colors represented are quite true to the colors in the rug. There is no shedding at all and I do have a rug pad underneath to protect my wood floor. Another quality Ballard product! February 4, 2015
Better than I expected I hesitated to buy a rug online - but the price was too good to pass up. Turns out this rug is perfect for the space. We needed something in our Master Bedroom to go under the bed and protect the new hardwood floors and to 'warm up' the room. The pattern of this rug was perfect to compliment the bed and the wall color. The colors are more muted that what is reflected in the picture - which is perfect for us - but if you are expecting a 'white' background and a hard contrast of 'bright' colors, you will be disappointed. The background on our rug is more grey than white and the rust highlight color is more muted - but it suits us fine. February 2, 2015
Rug is very well made I was pleasantly surprised at how expensive looking this rug is. The colors and design are right in line with updates for 2015. January 3, 2015
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Product:RT251-Allegro Hand Hooked Rug
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