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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Allegro Hand Hooked Rug 4 5 14 14
Dingy background color - not as pictured In the photograph, the background of this rug appears to be a nice cream color which contrasts well with the dijon and gray of the medallions. However, in reality it is a rather unpleasant dingy grayish brown. The rug is nice and plush underfoot but one of the hooks was pulled loose the first time it was vacuumed, which doesn't bode well for its long-term wear. May 11, 2013
this product is quality. I had requested a sample prior to ordering this rug and it was helpful as my order looked like what I had been sent as a sample. Colors are soft and muted. It is a beige background. This works well in a bathroom. September 11, 2013
It's Really Beautiful in Person After reading the other reviews I was leery of ordering it but it was the only rug I had seen that was remotely what I needed for my space. It is indeed a tad richer in color than the picture is and that is what I wanted. It is thick and soft to your feet. Some said theirs picked really easy. I have not noticed that at all and I have a medium sized dog in the house. I am completely satisfied and have had many compliments from friends on the choice. I do recommend it if you are looking for the darker muted mustard, smokey gray and taupe colors. November 20, 2013
Absolutely Beautiful! This rug has been a favorite of mine since I first saw it in the catalogue. I waited patiently for a sale & when I received an offer for 15% off my purchase I immediately placed an order. Low and behold the rug was on backorder & I had to wait again. I was not disappointed! The pattern is beautiful! The colors are deep and rich. I absolutely love it. May 29, 2013
Great colors, great style The rug came in very similar to the picture. Colors are fresh but not too bright. Very happy with quality. June 9, 2013
Poor Quality again... This is our second time ordering rugs from Ballard Designs and both times the quality is poor. We ordered this rug in a 8x10 and the two runners as a replacement to the rug we previously ordered (a different style) and this too is poor quality and the colors are not close to what is pictured. The back ground color shown online compliments the yellow and gray however the actual background is a muddy color and makes the rug look as if it has been used for quite some time/dirty. The loops are frayed and there are red threads all over. This is the same issue we had with the last one. I have only unpacked the runners and do not think I will even open the 8x10. These must go back. February 13, 2014
good value for money Allegro hand hooked rug is good quality and the pattern design is correctly placed for the size 5X7 that I ordered. It fits nicely in my foyer and visable from my French inspired living room/dining room. December 30, 2012
Love the colors and pattern of the rug I would have rated this higher - love the colors and pattern of the rug, but some of the rug loops have already pulled loose. It looks beautiful,but the quality could be a little better. December 15, 2013
Photos are true to color. Nice quality I was very pleased with this carpet. I used it in my dining room. November 30, 2013
Allegro Hand Hooked Rug I have been looking for the right rug for a couple of years. This was it! I love it. Nice quality and very plush. Looks especially nice with hardwood floors. ( I even ordered a second one for another spot!) Thanks for a great rug and great service. December 19, 2012
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