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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Rugs & Windows
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Allegro Hand Hooked Rug 4.1 5 16 16
really beautiful! My allegro rug just arrived and I love it. The only reason I dont give it 5 stars is that I do not yet know if I will have any shedding issues with it, but so far so good. The colors are far more muted than shown, very true to the sample I got. I like that the background color is not so light. The touch of blue I worried about is more of a light grey which works better in my room (walls are sage green). I love that the design has no boarder and doesnt look like every other rug you see in terms of pattern. Now if only Ballard would offer free shipping.... August 7, 2014
Poor Quality again... This is our second time ordering rugs from Ballard Designs and both times the quality is poor. We ordered this rug in a 8x10 and the two runners as a replacement to the rug we previously ordered (a different style) and this too is poor quality and the colors are not close to what is pictured. The back ground color shown online compliments the yellow and gray however the actual background is a muddy color and makes the rug look as if it has been used for quite some time/dirty. The loops are frayed and there are red threads all over. This is the same issue we had with the last one. I have only unpacked the runners and do not think I will even open the 8x10. These must go back. February 13, 2014
Love the colors and pattern of the rug I would have rated this higher - love the colors and pattern of the rug, but some of the rug loops have already pulled loose. It looks beautiful,but the quality could be a little better. December 15, 2013
Photos are true to color. Nice quality I was very pleased with this carpet. I used it in my dining room. November 30, 2013
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Product:RT251-Allegro Hand Hooked Rug