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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.8 out of 5 by 42 reviewers.
Rated 5 out of 5 by Great Rug Pad Great pad. It has a nice cushion yet does not interfere with the quality of your top rug. November 21, 2015
Rated 5 out of 5 by Great little rug pad! This is my second All Surface Rug Pad. The 1st is in the kitchen in front of the sink and the 2nd is under a little rug in front of the front door. They are both doing just what I need - to keep the small rugs from sliding. I just hand washed the one from the kitchen and hung it outside to dry and it looks like new. Can't go wrong with these rug pads! August 5, 2015
Rated 5 out of 5 by Excellent product. This rug pad arrived later than my rug. However, I was not disappointed because my rug is simply beautiful. My 8 x 10 Rosemont rug Aqua is a bargain. The only complaint I had was that I wanted to leave my rug rolled up before placing it on my wooden floor so it would be easier to install, but I also wanted to unroll it. I waited impatiently for my pad to arrive and am now the happiest old lady on my street. Thanks Ballards. One more thing, I just received my new Ballards catalog and I am pleased that you now offer ship-to-store with no shipping charges. Once again thanks a heap. May 3, 2015
Rated 5 out of 5 by Works well Use - under indoor / outdoor rug in entry way and it stays in place quite well. April 26, 2015
Rated 2 out of 5 by Not effective I have this under an indoor/outdoor rug on my hardwood floors in my kitchen. It doesn't really seem to do much; the rug still slides around quite a bit. April 12, 2015
Rated 5 out of 5 by Good value This rug pad is every bit as good as advertised. I needed a 6' round pad, and Ballard Designs had one in stock, shipped it right away, and it is now doing its job! Thank you for a good product and good service. February 21, 2015
Rated 1 out of 5 by Stll slipping and sliding I bought this product because the rug (from Ballard) recommended a pad and because it was on tile and I didn't want it to move. I wanted the open style weave not the felt style because I was worried about mold in a moist area. We have a long 21' C shaped bath and the rugs need to stay aligned or by the end of the day they are everywhere. One step in and around the corner and the first one has moved- by the time you are back they have all moved! NOT what Expected! It said for all surfaces. It needs to say "Not for porcelain tile!!!!" December 7, 2014
Rated 4 out of 5 by Love the colors Colors were just like the picture. Everything I wanted. Love the rug!! October 29, 2014
Rated 1 out of 5 by Cheap rug pad. My rug still slips all over the place with this rug pad. Very disappointed. For a few dollars more, I would recommend the High Performance Rug pad. It holds my rugs in place great. October 8, 2014
Rated 1 out of 5 by Too small It was way too small. The description and packing slip both said 4' x 6', and I expected it to be a little smaller to fit properly under my rug, however it is WAY smaller than the 4' by 6' rug. It leaves too much floor exposed under the rug. I would rather these pads be 4' by 6' and the consumer can trim it down to what they actually need. A big waste of money, and a bigger waste of money if I ship it back. So I will keep it for now, & shop locally for one that will fit better. I will never buy a rug pad online again. December 7, 2013
Rated 5 out of 5 by Keeps small rugs safely in place. Very effective in keeping small rugs from sliding on a hard floor surface. A definite safety device; unobtrusive. November 29, 2013
Rated 4 out of 5 by All surface rug pad The fact that the rug pad came in the exact size I needed and didn't have to be cut was very important to me. Also, the price couldn't be beat! August 4, 2013
Rated 5 out of 5 by Beautiful Colors & Plush We love our black Chelsea rug! It makes a beautiful statement with the vibrant colors against the black and it's so soft and plush! Would highly recommend this top quality rug to anyone. June 21, 2013
Rated 4 out of 5 by this product is easy to use. Very flat surface after putting on under a rug on my deck. The price was right and the product very good. I also like the wonderful rug I purchased from Ballard Design. June 19, 2013
Rated 5 out of 5 by Looks Great! I'm using the indoor/outdoor rug I purchased in my study. It adds interest to the room and feels good underfoot. Although the color is a bit different than pictured - the detail is more beige than the off-white in the catalogue photo - it's still pleasing to me. June 8, 2013
Rated 3 out of 5 by The rug hasn't moved I bought this rug pad to go underneath my Ballard chevron stripe indoor/outdoor rug. The rug laid so nicely with out the rug pad that I wasn't sure I needed it. Now that the rug pad is down, it is fine. The rug doesn't move at all (but didn't before because it's under my dining table.) It is very easy to vacuum the rug with the rug pad. In hindsight, I don't know that I would have purchased the rug pad because the rug didn't move at all under my table. June 3, 2013
Rated 1 out of 5 by Doesn't work on carpet I bought this rug pad because the information said "all surface". When I received the product, the package said "for use on wood floors". I wanted to use it under a runner that was placed on a carpeted floor but it does not hold it in place. I should have returned it right away but thought I should at least try it. So, if you are looking for a pad to use on carpet, this is not the one. Look for a sticky one. Unfortunately, I no longer have the packaging so I can't return this item. April 22, 2013
Rated 4 out of 5 by lots of texture, more interesting look than many of the sisal and woven type rugs This rug is being used as any entryway area rug. It's a great looking rug and perfect for this area. It just rubs slightly on the underneath of the door though. It's thick ! March 31, 2013
Rated 5 out of 5 by Coat Rack Goes well with my decor. I just love Ballard Design and periodically order when I see something that I just have to have. Thank you for such wonderful merchandice. March 29, 2013
Rated 1 out of 5 by Doesn't work at all! Doesn't work at all wheng using on top of wall to wall carpet beneath an area rug. Area rug still moves and bunches - useless! March 27, 2013
Rated 3 out of 5 by Not thrilled This rug looks nice however as others have stated threading does occur. I would think this rug to be more durable as it is an indoor/outdoor rug. I have had the rug for about a month in a high traffic area and a lot of pulls and threads have come up making it appear old and cheap. February 25, 2013
Rated 2 out of 5 by This rug looks great BUT smells this rug continues give off-gases smells like wet grass and has been in a heated room since purchase - should have dried out by now ..think it might not go away the depth and the look February 16, 2013
Rated 5 out of 5 by rug pad great rug pad and super quick shipping. would recommend. December 31, 2012
Rated 5 out of 5 by It was works perfect The pad fits perfect and was very easy to get under the rug. Love it July 25, 2012
Rated 5 out of 5 by I forget it's there! The pad was easy to install...just shake it out and put it where you want it. The rug fit over it perfectly. Like a good rug pad should, it does its job without being obvious, and with no damage to my floors. I forget it's there! July 21, 2012
Rated 2 out of 5 by I wanted to protect my new hardwood floors so I bought this pad. It is not better than ones priced half as much I thought it would be special material to protect expensive hardwood floors, but it is the same material as other rug pads for which I paid much less July 15, 2012
Rated 5 out of 5 by A very pleased customer! I ordered the Monteray in red. I have the rugs in my great room.They are beautiful and very high quality. They were shipped in a timely manner. It was simple and a pleasure to order from Ballards. I will be ordering more for outdoor use. June 28, 2012
Rated 5 out of 5 by Fits my needs perfectly We purchased these rugs because we have four cats and two dogs. Upon arrival the rugs were curled at both ends having been rolled up for delivery. It only took about 15 days for the rugs to lay completely flat. As far as ease of care, I've cleaned up one mess already using only warm water and a sponge. June 14, 2012
Rated 5 out of 5 by Great Pad Great pad. Keeps my door mats from sliding around. Performs as expected. May 28, 2012
Rated 5 out of 5 by Keeps rug in place on hardwood floor. This rug pad does it job and keeps my rug in place on my hardwood floors. I have no complaints. May 10, 2012
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Product:RU014-Hard Surface Rug Pad

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