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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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All Surface Rug Pad 3.9 5 29 29
Too small It was way too small. The description and packing slip both said 4' x 6', and I expected it to be a little smaller to fit properly under my rug, however it is WAY smaller than the 4' by 6' rug. It leaves too much floor exposed under the rug. I would rather these pads be 4' by 6' and the consumer can trim it down to what they actually need. A big waste of money, and a bigger waste of money if I ship it back. So I will keep it for now, & shop locally for one that will fit better. I will never buy a rug pad online again. December 7, 2013
does the trick pretty simple product. works exactly as expected. I used this with a chunky jute rug on a hard terra cotta tile floor. One thing to keep in mind is that all rug pads are intentionally a smidge smaller than the size they say so that they don't stick out past your actual rug. makes sense. August 7, 2011
Keeps small rugs safely in place. Very effective in keeping small rugs from sliding on a hard floor surface. A definite safety device; unobtrusive. November 29, 2013
Fits my needs perfectly We purchased these rugs because we have four cats and two dogs. Upon arrival the rugs were curled at both ends having been rolled up for delivery. It only took about 15 days for the rugs to lay completely flat. As far as ease of care, I've cleaned up one mess already using only warm water and a sponge. June 14, 2012
Great Pad Great pad. Keeps my door mats from sliding around. Performs as expected. May 28, 2012
Keeps rug in place on hardwood floor. This rug pad does it job and keeps my rug in place on my hardwood floors. I have no complaints. May 10, 2012
All surface rug pad The fact that the rug pad came in the exact size I needed and didn't have to be cut was very important to me. Also, the price couldn't be beat! August 4, 2013
Beautiful Colors & Plush We love our black Chelsea rug! It makes a beautiful statement with the vibrant colors against the black and it's so soft and plush! Would highly recommend this top quality rug to anyone. June 21, 2013
The rug hasn't moved I bought this rug pad to go underneath my Ballard chevron stripe indoor/outdoor rug. The rug laid so nicely with out the rug pad that I wasn't sure I needed it. Now that the rug pad is down, it is fine. The rug doesn't move at all (but didn't before because it's under my dining table.) It is very easy to vacuum the rug with the rug pad. In hindsight, I don't know that I would have purchased the rug pad because the rug didn't move at all under my table. June 3, 2013
this product is easy to use. Very flat surface after putting on under a rug on my deck. The price was right and the product very good. I also like the wonderful rug I purchased from Ballard Design. June 19, 2013
Looks Great! I'm using the indoor/outdoor rug I purchased in my study. It adds interest to the room and feels good underfoot. Although the color is a bit different than pictured - the detail is more beige than the off-white in the catalogue photo - it's still pleasing to me. June 8, 2013
A very pleased customer! I ordered the Monteray in red. I have the rugs in my great room.They are beautiful and very high quality. They were shipped in a timely manner. It was simple and a pleasure to order from Ballards. I will be ordering more for outdoor use. June 28, 2012
lots of texture, more interesting look than many of the sisal and woven type rugs This rug is being used as any entryway area rug. It's a great looking rug and perfect for this area. It just rubs slightly on the underneath of the door though. It's thick ! March 31, 2013
Coat Rack Goes well with my decor. I just love Ballard Design and periodically order when I see something that I just have to have. Thank you for such wonderful merchandice. March 29, 2013
Not thrilled This rug looks nice however as others have stated threading does occur. I would think this rug to be more durable as it is an indoor/outdoor rug. I have had the rug for about a month in a high traffic area and a lot of pulls and threads have come up making it appear old and cheap. February 25, 2013
This rug looks great BUT smells this rug continues give off-gases ..it smells like wet grass and has been in a heated room since purchase - should have dried out by now ..think it might not go away ..love the depth and the look February 16, 2013
rug pad great rug pad and super quick shipping. would recommend. December 31, 2012
I forget it's there! The pad was easy to install...just shake it out and put it where you want it. The rug fit over it perfectly. Like a good rug pad should, it does its job without being obvious, and with no damage to my floors. I forget it's there! July 21, 2012
I wanted to protect my new hardwood floors so I bought this pad. It is not better than ones priced half as much I thought it would be special material to protect expensive hardwood floors, but it is the same material as other rug pads for which I paid much less July 15, 2012
It was works perfect The pad fits perfect and was very easy to get under the rug. Love it July 25, 2012
Sizing is incorrect. I bought 2 different rug pads for 2 differnt sixe rugs and both were off bt a considerable amount, especially for the runner rug. I know I ordered correctly because I was ordering the rugs at the same time. I had to piece together the pad for the runner to make it almost fit. I am very disappointed! Other then sizing the pads seem to do a good job. It make the rugs nicer to walk on and keeps them in place. April 23, 2012
These rug pads work very well. I bought three of these pads to put under my three very large rugs on top of my hardwood floors. They work beautifully to keep the rugs stationary and provide non-slip safety when walking on them or running, as is the case with my grandchildren. They are also very kind to my hardwood floors - no sticking or leaving marks. April 27, 2012
Great carpet runner Ordered this floor runner in the red color. It has been perfect to use in my daughter's bedroom. I needed a rug that I could hose off when it got dirty. I was tired of the expense of dry cleaning regular rugs. Very attractive design. September 29, 2011
Not totaly happy. I am having problems with the pad staying flat and the rug I ordered is not laying flat either. Help! November 26, 2011
Good quality for price. I'd purchased one of the indoor/outdoor carpets to use on my wood floors and wanted a pad to go under it. The pad was easy to trim, lays flat and holds the carpet in place well, providing a little padding underfoot - as promised. September 16, 2011
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