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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Alexander Martinot Clock 30 inch 4.1 5 36 36
I just love how this clock completes the decor in my great room. I just love how this antique clock completes the decor in my Great room. It is a handsome piece that compliments everything in the room. One of the best catalog purchases I've ever made. November 13, 2011
Great addition to our home ......! We have purchased four of these clocks over the years, for several locations in our home, because we think they look great and the face is easy to read. The mechanism of our first clock failed, because we moved the hands of the clock manually instead of using the small round "wheel" in the back to do so. It is imperative to take the clock off the wall when adjusting the hands, taking the short cut will damage your clock. We have followed this advise with the other three clocks and have had no problem since. Very useful items, helping us to be on time. February 23, 2014
Love the looks of this clock! Love the clock on my wall! Works well also! The only part that is somewhat bothersome is the opposite end of the long hand is too long. From a distance, it can easily be confused for the short hand! February 9, 2014
I love my Alexander Martinot Clock. This clock is perfect in any room. I have received many compliments and wll keep it forever! February 10, 2014
Stylish but pricey I like the clock and it is very stylish. The price was a bit high for the quality, however. It is made out of press-board and does not have any more elaborate workings than something you could get at a discount home goods store for less than half the price. They style was unique, however, so that is what the customer is paying for, I suppose. April 23, 2012
size was perfect for a big blank wall. I love being able to see the clock easily. I also love the regular numbers, not the roman numerals. the price was great compared to others I saw in stores and online. The materials look much more expensive than what they are. October 19, 2013
Disappointed The clock looks nice but it is very cheaply made just some thin (not sure if it is even wood) and paint with a cheap clock mechanisim. I was disappointed in the quality of the product for the price I paid. October 11, 2013
Would like better quality for price I was disappointed when I took it out of the box, because I thought it would have a higher quality look. I bought it because the colors are perfect for my living room and will keep it but it was overpriced. Other stores have a higher 3 dimensional quality for half the cost, so I expected more. October 5, 2013
This is a striking decorator piece. I bought this clock for our new office, and it was an excellent purchase. The clock is super easy to read, has very attractive colors and makes a bold decorating statement. It would work equally well in any informal home area. April 9, 2012
Looks Great It looks fabulous on my wall. The look was just what I wanted for the room. April 18, 2012
Beautiful!!! Love the colors and style. Perfect for the space and can be seen from three rooms. It needed to be set three times before it kept the correct time, but is now correct to the minute. February 29, 2012
Perfect - exceeded hoped for/expectation. Looked a this clock forr quite awhwile and then made my decision - and it wasn't available! Oh, woe was me. But, a happy ending - the clock came back and I immediately ordered it - it adds substantially to the room and fits perfectly in the intended space. The colors work extremely well, complimenting other wall decor and furnishings. Keeps perfect time - Family and friends have all given it a high five. Ballard's is terrific - response time is great - very est of online shopping and ideas. I have been and remain a very pleased Ballard's patron. More to come! Thank you Ballard's! March 16, 2011
Awesome Clock Gave this as a Christmas gift to my daughter and son-in-law. They loved it! Looks contemporary and perfect in their living room. Bought the smaller one which is still makes a big statement. Very pleased with quality, color and overall look. Great. December 26, 2011
Great color and makes a good wall statement We bought the 30 inch three years ago and had lots of trouble with the time mechanizemnt keeping time. Spent lots of money trying to fix it. We decided to try the 23 inch one, less torck. So far it is doing real well. I had to get use of the smaller size, but it is ok. December 9, 2011
Perfect size This Alexander Martinot clock is lovely and fits perfectly above our small fireplace. It keeps accurate time and we could not be more pleased. December 30, 2011
The clock makes a great statement! We love this clock! Ordered it for our entertainment center, and it is the perfect size and color. It makes a great statement! November 18, 2011
Beautiful clock The clock arrived quickly and looks better in person than it does in the catalog or on-line. It runs beautifully. March 16, 2011
Attractive but not well made The look of this clock is very attractive. However, it is very light and the hands are not well attached. The clock stops at the same time every 12 hours. May 23, 2013
TicToc Attractive clock housed above my media area. Colors are very pretty and blend well in my room. April 10, 2013
Pretty Clock I'm not sure this clock is worth the price, but the style is as pictured. I love the look and size. Haven't had it long enough to know its reliability. March 30, 2013
Looks but not Substance I bought this wall clock because it looked so handsome in the catalog, however, when it arrived I was very disappointed. The look of the clock is very nice but the quality wasn't there. It appeared to be contructed out of a thin piece of particle board and the face of the clock seemed to be only a paper veneer. Mounted on the back of the board is a small clock mechanism that is not any better than what you would find in a low end discount store. As pretty as it appears I would pass. December 14, 2012
Looks great! I am very happy with this clock. I was looking at it for a while, but thought it was a bit pricey. I couldn't find anything else I liked nearly as much, so decided to order it. I am glad I did as it looks great in our kitchen. December 7, 2012
Classic appeal I had been looking for a new wall clock for some time and knew my search was over when I saw this clock. The clock goes with most any decor, looks great, and makes little to no sound!A nice addition to our living room wall! October 27, 2012
Great Clock! I love this clock! It was the perfect addition to my kitchen. The clock is very lightweight and was super easy to hang. Would recommend it! October 19, 2012
Good value. I am very pleased with the clock. It provides a change to the traditional looking clock. The color adds a nice decorative touch. October 18, 2012
Makes a nice statement This clock looks nice on the wall. We thought it would be a little more substantial considering the price but we are happy with the look so we decided to keep it. October 13, 2012
Love this clock! This clock is wonderful! Sturdy, colors true to picture in catalog. Keeps good time. Looks great over my mantel. Well worth the price! August 2, 2012
Great Clock I hung this clock on the brick above our fireplace and it is really beautiful. It is also keeping good time. I am very satisfied with this purchase. July 4, 2012
beautiful When I first saw this clock, I loved it but thought it was quite pricey. So, I searched and searched and searched, but always came back to it. Worth the price, because it's a work of art that completes the room. I just hope it stands up to a move to a new house...the hands are very delicate, and the base is thin wood composite. The light-weight construction does make it very easy to hang. A bonus is that it makes no ticking noise like some battery-operated wall clocks. October 14, 2011
JUST WHAT I NEEDED This clock was just the right size for my wall. I also ordered the patchwork prints in red to surround it. The grouping looks beautiful and they match to a T. Everything looks beautiful and the clock is keeping time well. I am so happy with this purchase. I call the color more of a rust than red. Exactly what I was looking for. August 27, 2011
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