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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Alessandra 5-Light Chandelier 4.4 5 7 7
This product is beautiful but... I'm using satin nickel with burnished gold in the Master and (oil rubbed bronze door handles). The mirror is silver leaf / gold leaf antiqued. So I was hoping this mirror that was advertised antique gold - and showing it heavily antiqued would blend. I'm in FL so the shell was perfect. Problem is: I purchased it in October and it wasn't hung until last week - it doesn't match. The color is a loud copper - not an antique gold. The box it comes in is huge and very heavily packed so I never inspected it. I'm going to try and find a brown antique gel that has a slight sheen (not flat) and see if I can tone it down. But I will still see the metal inside the shells. April 3, 2014
Better Than Expected! This is really a very beautiful product with lots of detail and well crafted. What the product description failed to mention is how pretty the shells reflect pinkish/gold patterns of light throughout the room. Truly a heirloom quality product. November 21, 2013
Classic accent to foyer Loves the way the chandelier presents itself when you first walk in the door. Casts some interesting shadows along with providing plenty of light in the foyer. It gives off a nice warm glow to all that enter our home. March 13, 2014
Nice fixture but takes effort The fixture looks nice but some of the strands are less curved and because of the loft bedroom it is noticeable. One can't tell looking up but it is not symmetrical or even the way all the strands are positioned. It does provide a beautiful warm glow to the high space and ultimately glad I purchased. October 30, 2013
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Product:LC688-Alessandra 5-Light Chandelier