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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 13 reviewers.
Rated 5 out of 5 by Everything I expected. Top notch! Beautiful piece. It really makes a statement in my dining room and adds the elegance I was seeking, and as recommended by my decorator. Always brings compliments from guests. And I turn it on when I'm here just to see the beautiful play of light on the ceiling at night. Packed superbly to protect the delicate shells. I highly recommend this piece. February 25, 2016
Rated 4 out of 5 by Impeccable detail I had my eye on this chandelier for more than a year and when it went on sale I jumped on the opportunity. However, the images in the catalog obviously construe the proportions because I measured several times before I bought it but when it arrived and I put it up to the ceiling my husbands head hit the bottom of the chandelier! Oh no, I thought. We were able to modify it to make it work- basically sawed off the bottom half and then I hand cut off the shells that were still attached. A bit tedious, but now it looks great and it's in proportion to the room. Also, it was NOT easy to install! The holes for the screws did NOT align and so I had to try to hold the chandelier in place for (not exagerating) 45 min while my husband had to drill a new hole so that it would stay! I was sweating profusely and cursing at the chandelier, but now that it is up I absolutely love it and love looking at it. May 8, 2015
Rated 5 out of 5 by Absolutely beautiful in daytime and even more beautiful in the evening. Absolutely beautiful in daytime and even more beautiful in the evening in my dining room by the sea. April 11, 2015
Rated 5 out of 5 by Stunning! Needed a beautiful focal point for my dining area. This is perfect for my space. I have the oil rubbed bronze. The capiz shells are a true gray as shown in the picture with the light off. When the light is on, it doesn't vary in color into shades of purple as the picture appears, but it does takes on a warm gold hue and cast beautiful shadows on the ceiling and wall. Beautiful against a light, neutral wall as shown. I love it and have received many compliments on it. January 31, 2015
  • 2016-08-12 T11:15:27.598-05:00
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Product:LC688-Alessandra 5-Light Chandelier

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