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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.6 out of 5 by 16
Rated 4 out of 5 by jannygirl Impeccable detail
I had my eye on this chandelier for more than a year and when it went on sale I jumped on the opportunity. However, the images in the catalog obviously construe the proportions because I measured several times before I bought it but when it arrived and I put it up to the ceiling my husbands head hit the bottom of the chandelier! Oh no, I thought. We were able to modify it to make it work- basically sawed off the bottom half and then I hand cut off the shells that were still attached. A bit tedious, but now it looks great and it's in proportion to the room. Also, it was NOT easy to install! The holes for the screws did NOT align and so I had to try to hold the chandelier in place for (not exagerating) 45 min while my husband had to drill a new hole so that it would stay! I was sweating profusely and cursing at the chandelier, but now that it is up I absolutely love it and love looking at it.
May 8, 2015
Rated 5 out of 5 by Coastal Absolutely beautiful in daytime and even more beautiful in the evening.
Absolutely beautiful in daytime and even more beautiful in the evening in my dining room by the sea.
April 11, 2015
Rated 5 out of 5 by LvDsgn Stunning!
Needed a beautiful focal point for my dining area. This is perfect for my space. I have the oil rubbed bronze. The capiz shells are a true gray as shown in the picture with the light off. When the light is on, it doesn't vary in color into shades of purple as the picture appears, but it does takes on a warm gold hue and cast beautiful shadows on the ceiling and wall. Beautiful against a light, neutral wall as shown. I love it and have received many compliments on it.
January 31, 2015
Rated 3 out of 5 by GopherGirl Bronze light not like main picture
I am writing with respect to the "Oil Rubbed Bronze" finish. The metal portion is indeed a oil rubbed bronze color (like an aged dark brown) and the shells are a medium to dark gray. It is packed very well and arrived quickly (about 3 days from order to delivery) but I was hoping for the off-white shells as pictured so I will be returning it.
September 17, 2014
Rated 5 out of 5 by KPphotog Still Love it!
I bought this chandelier for my breakfast room/kitchen table about a year ago and I still absolutely love it! It gives such a beautiful warm glow when lit and is lovely even during the day when it's not turned on. It was a bit of a challenge for my husband to get it hung himself, but I have absolutely no regrets!!
September 4, 2014
Rated 3 out of 5 by theAmom This product is beautiful but...
I'm using satin nickel with burnished gold in the Master and (oil rubbed bronze door handles). The mirror is silver leaf / gold leaf antiqued. So I was hoping this mirror that was advertised antique gold - and showing it heavily antiqued would blend. I'm in FL so the shell was perfect. Problem is: I purchased it in October and it wasn't hung until last week - it doesn't match. The color is a loud copper - not an antique gold. The box it comes in is huge and very heavily packed so I never inspected it.
I'm going to try and find a brown antique gel that has a slight sheen (not flat) and see if I can tone it down. But I will still see the metal inside the shells.
April 3, 2014
Rated 5 out of 5 by FLretreat Classic accent to foyer
Loves the way the chandelier presents itself when you first walk in the door. Casts some interesting shadows along with providing plenty of light in the foyer. It gives off a nice warm glow to all that enter our home.
March 13, 2014
Rated 5 out of 5 by Littlelivey Spectacular
I purchased this light after many hours of research online for a shell fixture. It is hanging in my bedroom from a cathedral ceiling and is the showpiece of the room. The gold is an aged color, the shells are mother of pearl, and the lights are suffiecient to brighten the room. Packaging is great - very secure and tight. Easy to install by a professional- a bit heavy for one to do on their own. Worth the price and resonable compared to other lights I looked at.
November 23, 2013
Rated 5 out of 5 by DarkEnergy Better Than Expected!
This is really a very beautiful product with lots of detail and well crafted. What the product description failed to mention is how pretty the shells reflect pinkish/gold patterns of light throughout the room. Truly a heirloom quality product.
November 21, 2013
Rated 3 out of 5 by Boardman Nice fixture but takes effort
The fixture looks nice but some of the strands are less curved and because of the loft bedroom it is noticeable. One can't tell looking up but it is not symmetrical or even the way all the strands are positioned. It does provide a beautiful warm glow to the high space and ultimately glad I purchased.
October 30, 2013
Rated 5 out of 5 by dallasgrl Awesome Chandelier for my Dining Room - Note differences I mention in my review - from the pic
This chandelier was intended for my LR, but I am putting it in my DR instead. The shells are NOT yellowish like the photo shown with the blue background - they are a TRUE OFF-WHITE (Cream) and the gold is not as dark/dull. It is not a shiny GOLD, but a true matted gold color which has more vibrancy to it. In the photo it appears almost "wrought iron" color. I highly recommend this chandelier! :) I've gotten a ton of compliments on it!!
May 18, 2013
Rated 5 out of 5 by NBshopper Beautiful!
Very well packaged to prevent any damage during shipping. Fast delivery. Love the way it looks hanging above the stairs to our second floor.
May 2, 2013
The rustic wood frame and riveted black metal strapping defining our Arturo
6-Light Chandelier create a strong, substantial feel over a dining table, island or sitting group. Simple frosted glass pillars complete the clean, simple look. The base suspends from ...
Graceful and organic, the Trista 8-Light Chandelier blends beautifully with any décor,
from traditional to contemporary. Intertwined metal branches joined with twine-look accents bloom with delicate white porcelain flowers and buds. Four simple hooked arms hold the wreath frame from ...
Beautifully simple lines and graceful curves lend our Nicoli 3-Light Chandelier a
sophisticated European flare. Three swan-neck arms flow from a center sphere of white alabaster banded in aged brass metal. The ceiling canopy echoes the look with inset alabaster ...