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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Holiday &amp Collections
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Alastair Convex Mirror 4.4 5 29 29
WOW! Beautiful! I had read the other reviews prior to ordering the full wall of these mirrors. This Extra Large Convex Mirror is GRAND! It is very heavy and solid. I did not expect that from some of the other reviews - I thought it would be a bit "bendable" if you will - That is Not the case at all! It is so sturdy - VERY Large and Heavy! I am so pleased with this purchase! The frame is lovely and looks old and antique. The mirror is clear and so different. I am fixing up my Grandson's room, as "Big Brother" claims he is now a "Big Boy" at 5 years old. I think the boys will love the fun of the convex mirrors. I'm glad I have a large wall to put all nine on, as I will need it! I will update with a picture when the rest come and I am finished with the room. Also I have ordered Ballard's special "Hanging Hooks" for heavy wall items and I am very glad I did - They are very nice! Thank-You Ballard for a Wonderful Product! Joyce aka: Grandmamma - San Antonio June 6, 2014
This mirror is unique. The bronze finish is not consistent all the way around the mirror. There are some places where there is no bronze at all but I was going for a more rustic look so it didn't bother me. I will be painting over the gold so it doesn't look so formal. Overall I love the mirror and everyone comments on it when they enter the room. May 24, 2014
good from a distance I was excited to find these convex mirrors, exactly what I was looking for! I was expecting a fairly good quality. What I got was convex mirrors in cheap metal frames "hand finished" with paint that chips off the metal very easily. I had paint flakes all over me from hanging them. They look nice as long as you dont get too close, then you can see how thin the frames are. I am keeping them because convex mirrors are hard to find. May 24, 2014
A Satisfied Decorator As expected, the Alastair Convex Mirror is handsome. It adds an unique dimension to the room where it was placed. April 3, 2014
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Product:WM870-Alastair Convex Mirror
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