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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 5 out of 5 by 8 reviewers.
Rated 5 out of 5 by Love it! I am very pleased with this basket...what a nice way to say welcome to guests who come to our front door. This winter when the snow flies, it will be sitting in our entry and still a treasured purchase. July 21, 2016
Rated 5 out of 5 by Beautiful addition to my home I love the Adirondack Hanging Basket. It currently provides a unique focal point for an entry wall. The basket looks exactly as it appears in your catalog and is well constructed. It will be fun to change out the floral arrangements in the basket through the seasons, thus allowing it to fit into a home's décor throughout the year. Thanks for another beautiful product. July 20, 2016
Rated 5 out of 5 by BEAUTIFUL BASKET! I love this basket & its even better than I thought it would be. I currently own an antique Adirondack basket that I have been using on my front door for years but this basket is even better! It's lighter for hanging and the quality is wonderful. Don't hesitate if your thinking of buying it. July 12, 2016
Rated 5 out of 5 by Enjoy this item year round. I originally purchased this basket to fill with winter or Christmas branches and florals to hang on my front door. I have since used it at Thanksgiving, Easter, 4th of July ..so now I hang it on the inside of my door, changing it's colors as often as I want. Am now going to use them filled with seasonal florals, large candy canes and miscellanious items for my very special friends for Christmas or birthdays. I think it will be a gift that will be enjoyed for a long time. July 2, 2016
  • 2016-09-23 T08:17:59.846-05:00
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Product:AB217-Adirondack Hanging Basket
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