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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Addison Tray Table 4.4 5 35 35
Great quality This table is so much sturdier than I expected, which is wonderful. While I was concerned about the price when ordering it, now I know that it was a good purchase because it's so well made and doesn't seem like I could break it if I tried. The wheels don't roll too easily, which is good so that it won't be rolling around next to my couch. When I push it, though, it does seem like it rolls fine if that was something you wanted routinely. It's a good height so that there is no bending over needed to set something on it when you're on the couch. The top tray that lifts off is really sturdy and underneath it's just the flat surface with no embellishments or lip (so things would slide off if you just had that. I love that it comes fully assembled too. This is my first purchase from Ballard, and I'm so pleasantly surprised at the really high quality! March 20, 2014
Nice solid product This is solid and well built. The metal is substantial and the finish, a dull antique brass that does not require polishing (it has some sort of sealant), is just what I wanted. The lift-off tray with a deep edge is a bonus (although not sure I will use it much as a tray it is a nice option) and it sits securely on the table (overhang at the edge means it does not shift). Rolling feet great--again a feature I really wanted. Very happy! January 20, 2014
great design, questionable construction Got this tray table for a bedroom sitting area. We really like the color and design of this table. Unfortunately when we received it, the table sat crooked. We dismantled and re-tightened all the screws hoping to upright it ourselves. Nothing seemed to work. Returned the product and requested a new one. We hope the next table will be level, as we like the design but don't want to purchase something of inferior construction. January 2, 2014
Finally! A tray table I can use! This tray table is an excellent purchase if you are looking for a burnished brass side table! I have a coffee table in the darker/burnished brass finish that is on wheels. This tray table fits perfectly! The height--26.5"--is perfect for setting next to chairs and the 18.5" width leaves room for books, a small lamp or whatever you need to place on the 3 tiers. The serving tray is very substantial and the table comes fully assembled. As you can tell, I am very pleased with my purchase! July 24, 2012
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