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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Addison Tray Table 4.4 5 40 40
Unique Look I really like this table, but one thing that I don't like is that it has 3 legs instead of 4. I have little kids who seem to climb on everything and this table will tip over if someone is climbing on it. Other than like, I really like and have always been happy with everything I've bought from Ballard Design. October 7, 2012
This table is more beautiful and more versatile than expected. This is the first piece of furniture I have purchased from Ballard, and I am impressed with the quality and beauty of this product. I am currently using this table between two plantation style chairs to break up the expanse of dark wood. However, I can visualize it in use in several other places in my small apartment. I expect to be moving into a house within the next year or two and I know that wherever I may go this is a piece for which I will always find a use. September 2, 2012
Great buy! This table is exactly what I was looking for. When I first saw it in your catalog I hoped it would be as nice as it looked in the picture. I ordered it and was very, very, pleased when I took it out of the box. It's solid, functional, and lovely to look at. I'm very happy with the table and may order another. It's nice that it comes in different finishes and can be used in settings other than the one I'm using this one for. August 24, 2012
Finally! A tray table I can use! This tray table is an excellent purchase if you are looking for a burnished brass side table! I have a coffee table in the darker/burnished brass finish that is on wheels. This tray table fits perfectly! The height--26.5"--is perfect for setting next to chairs and the 18.5" width leaves room for books, a small lamp or whatever you need to place on the 3 tiers. The serving tray is very substantial and the table comes fully assembled. As you can tell, I am very pleased with my purchase! July 24, 2012
Great piece of furniture I really like this table. It's very well made & looks luxurious in the corner of my dining room. I can't wait to pull it out for parties. It's very functional. July 16, 2012
Fits what I need exactly This table looks beautiful in a small master bedrm. Had rm for one nite stand and the other side of bed is rt by closet doors. So at nite I roll this in and in the morning, roll it out. It is so pretty to look at. Can't wait to steal the tray top down to living rm and serve a drink on it. I give it a little help rolling across carpet but I don't mind at all. Luv it. Furniture has brushed nickel knobs, looks like it came w/ set as perfect compliment piece. April 9, 2012
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Product:TT051-Addison Tray Table